Shay Yazdani
North York,Canada
Summary
Dynamic and service-oriented professional with a Fashion Studies background and over five years of customer-facing leadership experience in high-end service environments. Adept at delivering exceptional, personalized client experiences, managing teams with poise, and cultivating a refined sense of style and presentation. Equipped with a strong foundation in fashion, hospitality, and operational excellence, now seeking to contribute to a luxury retail brand known for quality, elegance, and elevated service.
Overview
9
9
years of professional experience
Work History
Store Manager
The UPS Store
Toronto, ON
04.2022 - 07.2025
- - Oversaw all daily store operations, ensuring excellence in client service and team performance
- - Trained and mentored staff on service standards, professional conduct, and efficient workflows
- - Maintained brand consistency through meticulous attention to presentation and environment
- - Developed strong client relationships through personalized interactions and solution-based service
Server - Luxury Hotel Service
Hotel X
Toronto, ON
02.2019 - 03.2020
- - Delivered impeccable, high-touch hospitality to upscale clientele in a luxury hotel setting
- - Demonstrated exceptional communication and discretion with VIP guests
- - Collaborated with service teams to execute events and private dining experiences with precision
Cafe Manager
Entropy Cafe
Tehran, Iran
09.2016 - 11.2018
- - Directed all facets of cafe operations, from team leadership to customer engagement
- - Fostered an elegant and curated atmosphere aligned with brand vision
- - Resolved client concerns with professionalism and warmth, enhancing guest loyalty
Education
Fashion Studies Certificate -
Seneca Polytechnic, School of Fashion
Toronto, ON01.2020
Bachelor of Dramatic Literature -
University of Fine Arts
Tehran, Iran01.2017
Skills
- - Clienteling & Relationship Building
- - Luxury Customer Experience
- - Visual Merchandising Awareness
- - Leadership & Team Development
- - Inventory Management & POS Systems
- - Style Acumen & Fashion Knowledge
- - Bilingual: English & Persian (Farsi)
Timeline
Store Manager
The UPS Store
04.2022 - 07.2025
Server - Luxury Hotel Service
Hotel X
02.2019 - 03.2020
Cafe Manager
Entropy Cafe
09.2016 - 11.2018
Fashion Studies Certificate -
Seneca Polytechnic, School of Fashion
Bachelor of Dramatic Literature -
University of Fine Arts
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