Uyen Nguyen
3486 Grand Forks Rd, Mississauga,ON
Summary
Experienced sales professional with a strong track record in luxury and high-end retail. Over 2 years of success delivering premium customer service, driving significant sales growth, and building loyal client bases. Adept at managing complex sales processes and exceeding performance goals. Fluent in English and Vietnamese.
Overview
5
5
years of professional experience
Work History
Store Manager
PP Beauty And Academy
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Answer phone call, respond emails, social media messages and feedbacks.
Sale Professional
Maison Birks
07.2022 - 05.2023
- Provided excellent customer service by continuing a rapport with regular customers and create a relationship with new customers through their purchases by adding them to my clientele base for one-on-one customer service.
- Achieved the daily and monthly sale goals, credit application, and brand sale goals.
- Assisted the customers with their decision to purchases fine jewelry including diamonds, gemstones, and precious metals by providing them with details regarding items.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Beauty Advisor
La Mer
05.2021 - 04.2022
- Achieved sale goals far by 100% for both in-store and digital marketing with effective use of selling tools (text and social media inclusively), showed strong skills in organizing intense workflow.
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Coordinated and Implemented marketing communication projects with responsibilities including public relations, in-store special events and advertising to increase brand awareness.
- Delivered consistently extraordinary service to all customers resolved customer complaints or queries concerning products and other issues.
Sales Associate
Aritzia
04.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Finance
Ryerson University
Toronto, ON05-2022
Advanced Diploma - Finance
Sheridan College
Mississauga,ON04-2020
Skills
- Luxury Customer Service
- Clienteling & Relationship Building
- Visual Merchandising
- Team Collaboration & Leadership
- Inventory Management
- Communication and presentation skills
- Proficient in using SAP/POS
- Sale & Upselling Techniques
Timeline
Store Manager
PP Beauty And Academy
10.2023 - Current
Sale Professional
Maison Birks
07.2022 - 05.2023
Beauty Advisor
La Mer
05.2021 - 04.2022
Sales Associate
Aritzia
04.2020 - 05.2021
Bachelor of Arts - Finance
Ryerson University
Advanced Diploma - Finance
Sheridan College
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