Shayne Potvin
Ottawa,ON
Summary
Hardworking and efficient professional with strong organizational and leadership skills. Effective at solving internal and external discrepancies, deficiencies, and customer service-related issues. Strong public speaking and social skills. Known for punctuality, reliability, and the ability to get along with everyone.
Overview
23
23
years of professional experience
Work History
Quality Assurance Manager
Ideal Fence
Ottawa, Ontario
03.2022 - Current
- Guided teams in the implementation of best practices, ensuring consistent adherence to quality assurance and safety standards. Identified areas for improvement and recommended solutions to maintain high product standards.
- Analyzed customer complaints to identify recurring issues and developed actionable plans to address them. Organized records of quality reports and statistical reviews and established procedures and quality standards.
- Created and maintained records of parts and yard inventory
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Coordinated with other department teams to resolve issues related to product quality and safety
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
Regional Operations Manager
Coldex Refrigeration
Ottawa, Ontario
08.2001 - 10.2022
- Assisted in the daily operations, managing customer complaints and maintenance issues throughout the university year.
- Ensured optimal stock levels by tracking inventory while also replacing faulty refrigerators with supplier-sourced replacements that maintain warranties.
- Ensured efficient facilitation of delivery and return processes for fridges and freezers at universities across Ottawa
Heavy Equipment Operator
K Jolly Contracting
Ottawa, ON
11.2021 - 02.2022
- Performed minor maintenance on shovels, blowers, and plows as needed during shifts.
- Utilized various techniques, such as back-blading and windrowing, to maximize efficiency while removing snow.
- Conducted regular safety checks on snow plows to ensure proper operation.
- Managed time efficiently in order to meet deadlines set forth by clients or supervisors.
- Reported any safety hazards encountered while on the job immediately to supervisor.
- Operated heavy machinery, such as skid steers, loaders, and tractors, for larger jobs requiring more intensive labor.
Forklift Operator / General Maintenance Worker
LCBO
Ottawa, Ontario
10.2006 - 12.2020
- Identified necessary repairs or replacements by conducting regular inspections of buildings and equipment.
- Aided in the implementation of new equipment installations, such as conveyor systems, storage racks for palletized products, and inventory, following the manufacturer's guidelines.
- Operated sky jack, forklifts of different variations, and ride-on or push sweepers with utmost proficiency. Performed daily equipment checks to verify proper operation and minimize downtime.
- Ensured efficient handling of merchandise and products to maintain inventory accuracy.
Skills
- Budget & Organizational Management
- Operational Management
- Process & Performance Improvement
- Customer Engagement
- Public Speaking & Leadership
- Team Player
- Problem-Solving
- Punctual and Reliable
- Detail Oriented
References
References available upon request.
Timeline
Quality Assurance Manager
Ideal Fence
03.2022 - Current
Heavy Equipment Operator
K Jolly Contracting
11.2021 - 02.2022
Forklift Operator / General Maintenance Worker
LCBO
10.2006 - 12.2020
Regional Operations Manager
Coldex Refrigeration
08.2001 - 10.2022