Shayne Dijkman

• Generated new sales leads through cold calling and networking activities.
• Organized client visits, presentations, product demonstrations and trade shows.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Adhered to established policies and procedures when handling customer accounts.
• Utilized CRM software tools to track progress of each sale cycle stage.
• Prepared and delivered appropriate presentations on products and services.
• Developed and maintained relationships with new and existing clients to increase sales revenue.

As a licensed RESP representative, my job is to help families understand RESP and how they can start collecting Government Grants for their children's post-secondary education, and begin their education savings journey.and I was responsible for building my own book of business. From prospecting new clients, booking appointments, delivering sales presentations, and closing new business, to retaining my customer base, I was responsible for every step of the way. I developed deep connections with some of the families under my wing, and it was an honorable experience to know I contributed to the education of the next generation of Canadian Scholars.

• Catering to clients' day-to-day insurance needs over the phone (adjustments, questions, etc.)
• Provide expert feedback and recommendations to clients seeking new insurance policies.
• Contracting new insurance policies in accordance with the law and company guidelines.
• Gathered data on competitors' products, pricing, and strategies.
• Maintained accurate records of all customer interactions in CRM software.
• Monitored and reported on the effectiveness of business development strategies and tactics, suggesting adjustments as needed.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Identify cross-selling opportunities.
• Help train staff and integrate new team members.

As a licensed property and casualty insurance agent with Desjardins, clients relied on my professional advice to ensure they had the coverage they needed. I helped members with their day-to-day insurance needs and got promoted to business development, with weekly targets to meet. Through active listening and understanding client needs, this position helped me elevate my customer service skills to an outstanding level of quality.

• Cold calling thousands of leads from various automobile dealerships databases to propose servicing appointments + vehicle trade-ins for their customers
• Adhere to specific servicing guidelines and specifications depending on which make and model vehicle the client possessed (different script for every model of vehicle)
• Hit weekly quotas while ensuring stellar customer service
• Performance based salary (quality of call, number of appointments booked, time spent in between calls)
• Objection handling
• Help train new staff members
• Fast paced environment

We helped drive more sales for our partnered dealerships by contacting their client lists and booking servicing appointments for them. This was cold calling at its finest and involved a lot of objection handling, while requiring to quickly adapt to every given script as the phone would ring. Excellent customer service, multitasking, efficient time management, and objection handling were instrumental to my success in this position.

Electrigo Canada 2019-2021

• Founded an electric scooter rental and sale company based in Chambly, Quebec.
• Registered the business, purchased inventory, and followed city guidelines to operate this business.
• Participated in discussions, radio shows, and news articles explaining the new arrival of electric scooters on our streets, while contributing to shaping laws and regulations concerning their safe usage.

Ecosurf Mississauga (2021-2024)

• Founded an electric surfboard rental and sale company based in Toronto, Ontario.
• Launched many marketing campaigns in collaboration with local influencers and news outlets.
• Featured on a segment of CTV news.
• Brought a new watersport activity to the shores of Lake Ontario.

Scalency Media (2024-present)

• Founded a digital marketing agency to help entrepreneurs in the flooring and roofing industry get more leads by running Facebook ad campaigns for them.
• Hired and trained new staff members to automate the entire process (from prospecting clients, how to speak with them, how to use CRM, etc).
• Helped these entrepreneurs scale their businesses to the next level.