Shayna Fountain
Edmonton,AB
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant , retail and hospitality environments.
Overview
13
13
years of professional experience
Work History
Server
Sorrentino's Restaurant Group
Edmonton , Alberta
11.2021 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent and service for large group gatherings including birthdays, business functions and Christmas parties
Fine Dining Server
Bistecca Italian Steakhouse & Wine bar
Edmonton, Alberta
11.2014 - 03.2020
- Demonstrated knowledge of wine list and recommended pairings based on customer preferences.
- Ensured proper set-up of dining area before service began including silverware, glassware, tablecloths and napkins.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Enhanced guest experience by suggesting daily featured entrees with competence and enthusiasm
- Attended annual wine training courses
- Obtained a Châine des Rôtisseurs server certificate
Bartender
Brewsters Brewing Company
Edmonton, AB
06.2014 - 11.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and restocking inventory.
- Prepared cocktails and non-alcoholic beverages according to recipes and company standards
- Attended Brewsters Academy beer knowledge training course
Day Shift Bar Manager
Tilted Kilt Pub & Eatery
Edmonton, Alberta
12.2011 - 12.2012
- Resolved escalated customer complaints in a professional manner to maximize satisfaction and loyalty.
- Completed thorough opening and shift change functions to maintain operational standards each day.
- Monitored patron alcohol consumption to encourage safety.
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Oversaw ordering of liquor, wine, beer, and other beverage supplies.
Education
High School Diploma -
Sackville High School
Lower Sackville, NS06-2005
Skills
- Conflict resolution
- Attention to detail
- Multi-tasking
- Communication
- Leadership
- Time management
- Organization
Timeline
Server
Sorrentino's Restaurant Group
11.2021 - Current
Fine Dining Server
Bistecca Italian Steakhouse & Wine bar
11.2014 - 03.2020
Bartender
Brewsters Brewing Company
06.2014 - 11.2014
Day Shift Bar Manager
Tilted Kilt Pub & Eatery
12.2011 - 12.2012
High School Diploma -
Sackville High School