Shayna Cooper
Prince George,BC
Summary
Dynamic leader with expertise in team leadership and customer service, honed at TJX Canada. Proven track record in driving sales growth and enhancing operational efficiency. Skilled in conflict resolution and staff development, contributing to a 20% increase in team productivity and overall sales year to date. Adept at implementing strategic initiatives to achieve business objectives.
Overview
14
14
years of professional experience
Work History
Assistant Manager
TJX Canada
Prince George, BC
04.2024 - Current
- Assisted in managing daily store operations and team performance.
- Coordinated staff schedules to optimize coverage during peak hours.
- Contributed to accurate stock maintenance through effective inventory management support.
- Trained new employees on company policies and operational procedures.
- Implemented merchandising strategies to enhance customer experience and sales.
- Analyzed sales data to identify trends and inform decision-making.
- Fostered a collaborative team environment through effective communication and feedback.
- Developed training materials to improve staff onboarding and retention efforts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Private Piano Teacher
Myself
Maple Ridge, BC
09.2011 - 07.2025
- Designed personalized lesson plans to cater to individual student needs and learning styles.
- Developed effective teaching methods to enhance students' musical skills and understanding of music theory.
- Conducted regular assessments to track student progress and adjust instruction accordingly.
- Facilitated engaging group sessions, fostering collaboration among students in music performance.
- Implemented technology-based tools for remote learning, ensuring continuity during disruptions.
- Organized recitals and performances, providing students with opportunities to showcase their talents publicly.
- Consistently received positive feedback from both students and their families on teaching effectiveness and rapport-building skills.
- Enhanced student performance by implementing personalized lesson plans tailored to individual needs and goals.
- Stayed current on industry trends and best practices in piano pedagogy through professional development workshops, conferences, and online resources.
- Adapted lesson content according to changing student interests or levels of advancement in order to maintain motivation levels over time periods spanning multiple months or years.
Coordinator/Supervisor
TJX Canada
Prince George, BC
08.2023 - 04.2024
- Coordinated project timelines and deliverables to ensure alignment with organizational goals.
- Managed communication between departments to facilitate collaboration and information sharing.
- Developed and maintained project documentation for tracking progress and compliance.
- Assisted in planning and executing events, ensuring logistical requirements were met efficiently.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Trained new team members on standard operating procedures and best practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Full Time Warehouse/Sales Associate
Jysk Bed Bath Home
Pitt Meadows, BC
05.2013 - 11.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted in inventory management, ensuring product availability and organization.
- Trained new associates on sales techniques and store policies to promote efficiency.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Implemented visual displays that increased product visibility and drove sales growth.
- Resolved customer inquiries promptly, fostering a positive shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Piano Pedagogy
Royal Conservatory of Music
Vancouver, BC08.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Sales strategies
- Recruiting and interviewing
- Staff development
- Sales growth
- Policy enforcement
- Business administration
Languages
English
Full Professional
Timeline
Assistant Manager
TJX Canada
04.2024 - Current
Coordinator/Supervisor
TJX Canada
08.2023 - 04.2024
Full Time Warehouse/Sales Associate
Jysk Bed Bath Home
05.2013 - 11.2017
Private Piano Teacher
Myself
09.2011 - 07.2025
Piano Pedagogy
Royal Conservatory of Music