Shaymaa Abbas
Richmond,bc,BC
Summary
Passionate and dedicated recent Social Work graduate from Cambria with a strong desire to positively impact individuals and communities. Possessing over 5 years of experience in community engagement, support services, and human resources, now eager to transition these skills into a dedicated social work role. Known for strong organizational abilities, empathetic client care, and effective problem-solving skills. Fluent in English and a native speaker of Arabic, bringing a multicultural perspective and sensitivity to client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ACP Security Guard – Screening YVR Airport
YVR Airport
09.2022 - Current
- Troubleshooting and problem-solving incidents and requests, escalating to the Security Supervisor when necessary
- Facilitating access to and from Restricted Areas for non-passengers per company policies
- Treating passengers and non-passengers respectfully and helpfully
- Maintaining a clear understanding of Standard Operating Procedures
HR Assistant Internship
FreshPoint Canada FreshCuts
08.2023 - 09.2023
- Conducted recruitment activities, including identifying vacancies, interviewing, and selecting applicants
- Collaborated with hiring managers to determine staffing needs
- Screened resumes, performed interviews, and administered assessments
- Conducted reference and background checks
- Coordinated interview schedules and communication with candidates
Customer Service Agent
Air Canada Aviation
09.2022 - 12.2022
- Provided customer support for check-in procedures and travel information
- Assisted passengers facing denied boarding or flight cancellations with alternative travel arrangements
- Played a crucial role in inbound operations for smooth flight arrivals and departures
- Handled reservations, rebooked flights, and managed baggage check-in
- Delivered personalized customer service, including escorting passengers and offering wheelchair assistance
Customer Services (Collection Assistance- Register)
LifeLabs, YVR Airport
12.2021 - 07.2022
- Assisted new immigrants and addressed customer service inquiries
- Assessed customer needs to ensure satisfaction
Human Resource Assistant Volunteer
The Canadian Red Cross Society
03.2021 - 02.2022
- Coordinated recruitment processes and managed documentation
- Facilitated communication between internal and external clients
- Matched applicants with relevant client groups for follow-up
Emergency Care Worker
The Canadian Red Cross Society
08.2021 - 12.2021
- Participated in the setup, operation, and closure of vaccination clinics
- Conducted safety checks and reported risks and hazards
- Thrived in fast-paced environments
Administration Assistant
Autism Centre, Kuwait
05.2018 - 08.2019
- Maintained client service excellence
- Assisted in collecting information for potential employers
- Collaborated with people from diverse backgrounds
Human Resource Assistant
Kindergarten, Egypt
08.2015 - 05.2018
- Provided administrative support for calendars, meetings, and training events
- Engaged in recruitment processes, training, and onboarding of new employees
- Ensured project goals and expectations were met
Education
Social Work Diploma - Social Worker And Social Support Worker
Cambria
Vancouver, BC09.2024
Human Resource Management Certificate - Human Resource
Simon Fraser University
Vancouver, BC08.2024
Human Resource Management Diploma - Human Resourse
Granville College
Vancouver, BC09.2023
Human Resource Management Diploma - Human Resourse
American University in Cairo
Cairo, Egypt01.2013
Bachelor's Degree in Economics - Economics
Cairo University
Cairo, Egypt01.1999
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
Certification
- Security Licence, 2022, 02/2023
- First Aid, 2020
- Food-safe, 2020
- WHMIS2015, 2020
- Driver's License - Class 5, 2027
- CLBPT Test, 2022
- Excel and Word, 2021
- RAIC (Restricted Area Identity Card), 2022
Professional Highlights
- 5+ years of experience in employee engagement, recruitment, and HR actions.
- Proficient in time management.
- Strong organizational and team leadership skills with meticulous attention to detail.
- Working towards Certified Professional in Human Resources (CPHR) certification.
- Fluent in English and a native speaker of Arabic.
Volunteer Experience
- Richmond Food Bank
- BC Health Coach Program
- South Arm Community
- City of Richmond Emergency Support Services
- Ressala Foundation in Cairo, Egypt
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
HR Assistant Internship
FreshPoint Canada FreshCuts
08.2023 - 09.2023
ACP Security Guard – Screening YVR Airport
YVR Airport
09.2022 - Current
Customer Service Agent
Air Canada Aviation
09.2022 - 12.2022
Customer Services (Collection Assistance- Register)
LifeLabs, YVR Airport
12.2021 - 07.2022
Emergency Care Worker
The Canadian Red Cross Society
08.2021 - 12.2021
Human Resource Assistant Volunteer
The Canadian Red Cross Society
03.2021 - 02.2022
Administration Assistant
Autism Centre, Kuwait
05.2018 - 08.2019
Human Resource Assistant
Kindergarten, Egypt
08.2015 - 05.2018
Social Work Diploma - Social Worker And Social Support Worker
Cambria
Human Resource Management Certificate - Human Resource
Simon Fraser University
Human Resource Management Diploma - Human Resourse
Granville College
Human Resource Management Diploma - Human Resourse
American University in Cairo
Bachelor's Degree in Economics - Economics
Cairo University
- Security Licence, 2022, 02/2023
- First Aid, 2020
- Food-safe, 2020
- WHMIS2015, 2020
- Driver's License - Class 5, 2027
- CLBPT Test, 2022
- Excel and Word, 2021
- RAIC (Restricted Area Identity Card), 2022
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