Shaylin Scantlebury
LaSalle,QC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers/coworkers. I also have work in costodian and as busser. Offers skills and outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Construction/Fencing
Sunbelt Rentals
04.2023 - Current
- Responsible for loadings the trucks with proper equipment and fences
- Deliver/install or drop off fences to proper location on time
- Return to locations to disassemble fences and load them on to truck
- Prep trucks for the following day
Resolutions Representative
Ikea
05.2020 - 12.2020
- Handled customer service complaints with utmost professionalism and knowledgeable
responses to maintain trust and company loyalty.
• Answered customer questions regarding shipments.
• Notified customers of delays to decrease calls to support.
• Conferred with dispatch to meet schedule targets and incorporate changes.
• Submitted accurate invoices, shipping paperwork and logs to support timely record-keeping.
• Contacted customers prior to delivery to coordinate delivery times.
Collections Agent
Alorica
11.2018 - 11.2019
- • Identified past due accounts and contacted account holders to arrange payment.
• Contacted customers and explained debt management to encourage timely debt payments.
• Updated account status records and collection efforts.
• Created repayment plans based on account holders' financial status and repayment abilities.
• Monitored accounts to identify overdue payments and pursue timely remedies.
Maintained accurate records and reported on collection activity and accounts receivable
status.
• Upheld privacy and security requirements for customer information.
Customer Service Representative
Equinox
11.2017 - 10.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and
security practices.
• Contacted new and existing customers to outline benefits of products.
• Contracted by RBC and TD banks to makes sales on their behalf.
• Accepted and processed customer payments and applied toward account balances.
Education
Welding, Level A
NOVA Career Center
Chateauguay, QCHigh-school -
Howard S Billings
Chateauguay, QC06.2016
Skills
- Billing dispute resolution
- General ledger
- Audit procedures
- Statement issuing
- Bill processing
- Collections
- Payment management
- Reliable and trustworthy
- Communication
- Relationship building
- Work well under pressure
- Quick in adapting to new situations
- Able to solve and understand difficult situation
Languages
English
Full Professional
French
Limited Working
Timeline
Construction/Fencing
Sunbelt Rentals
04.2023 - Current
Resolutions Representative
Ikea
05.2020 - 12.2020
Collections Agent
Alorica
11.2018 - 11.2019
Customer Service Representative
Equinox
11.2017 - 10.2018
Welding, Level A
NOVA Career Center
High-school -
Howard S Billings