Shaylene Moody
Niagara Falls,ON
Summary
Sales coordinator with over 20 years of experience in Niagara Falls' tourism and hospitality sector, supporting senior sales leadership. Expertise in managing complex group programs, maintaining CRM data privacy, and preparing executive-level reports. Recognized for professionalism and discretion, with a strong ability to anticipate needs and ensure seamless operational execution. Results-driven Sales Coordinator with expertise in data accuracy, group bookings, and effective communication. Proven ability to manage reservations and generate reliable reports, driving efficiency and enhancing guest satisfaction.
Overview
35
35
years of professional experience
Work History
Sales Coordinator
Niagara Fallsview Hotel & Suites
Niagara Falls, Ontario
03.2017 - Current
- Coordinate group bookings, proposals, contract, deposits
- Maintain Salesforce and Opera, ensuring data accuracy, reliable reporting
- Maintained accurate records of sales activity and generated reports for management review
- Operated register, handled cash and processed credit card transactions
- Managed reservations using hotel management software and systems.
- Communicated with departments to streamline service delivery for guests
Sales Coordinator
Canadian Niagara Hotels
Niagara Falls, Ontario
02.2006 - 03.2017
- Drafted group proposals and contracts for association, corporate,SMERF and tour & travel clients
- Managed CI/TY, Delphi, and Marsha data bases for accuracy and reporting
- Supported senior level sales managers with travel coordination and meeting preparation
- Assisited with FAM and site tours
- Handled confidential financial and client with discretion and professionalism
Lead hand /Front Desk Guest Service Agent
Sheraton Fallsview Hotel & Conference Centre
Niagara Falls, Ontario
11.1995 - 02.2006
- Supervised daily operations in fast-paced hotel environment, including guest registration and departure
- Trained new team members and supported ISO and Health & Safety initiatives
- Resolved guest complaints promptly and professionally
- Balanced high volume cash floats
- Managed sensitive guest and financial data with accuracy and discretion
- Ordered and tracked operational supplies
Concierge / Banquet Porter
Sheraton Fallsview Hotel & Suites
Niagara Falls, Ontario
09.1991 - 11.1995
- Coordinated VIP guest experiences and reservations
- Sold tour and attraction tickets
- Coordinated transportation services for guests, including taxis and shuttles
- Assisted with executive meeting & event setups
- Setup wedding spaces, including receiving line table, cake table, special centre pieces
Education
Hotel & Restaurant Management Diploma -
Niagara College of Applied Arts And Technology
Niagara Falls, ON05.1996
Skills
- Data accuracy
- Hotel management software
- Group bookings coordination
- Proposal drafting
- Meeting preparation
- Attention to detail
- Team collaboration
- Effective communication
- Time management
- Financial discretion
- Report generation
- Contract preparation
Timeline
Sales Coordinator
Niagara Fallsview Hotel & Suites
03.2017 - Current
Sales Coordinator
Canadian Niagara Hotels
02.2006 - 03.2017
Lead hand /Front Desk Guest Service Agent
Sheraton Fallsview Hotel & Conference Centre
11.1995 - 02.2006
Concierge / Banquet Porter
Sheraton Fallsview Hotel & Suites
09.1991 - 11.1995
Hotel & Restaurant Management Diploma -
Niagara College of Applied Arts And Technology