Nihar NIHARIKA

• Partner with the sales team to maintain a productive working relationship, ensuring a smooth sales order process

from beginning to end.

• Ensure sales order details; items, sell prices, costs, Purchase Orders, invoices are accurately processed in the

business system (JDE)

• Assisting sales with obtaining supplier quotes.

• Ensuring supplier PO's / invoices are accurately processed (PO #'s, quantities, costs) per AP process for payment.

• Scheduling and coordinate installations with sub-contractor, warehouse, and customer.

• Ensuring sub-contractors are provided with complete and accurate information for installs.

• Managing deliveries for installs, change orders, short shipment, returns.

• Ensuring accuracy of expected install costs by reviewing and processing sub-contractor and/or equipment invoices.

• Managing all required sales accounting documentation, Proof of deliveries, project install

inspection reports / sign-offs

• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Worked closely with marketing department to optimize strategic initiatives.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Analyzed business and sales targets using critical problem-solving skills.
• Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
• Prepared sales production reports for senior management.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
• Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
• Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.

• Entered and maintained departmental records in company database.
• Maximized branding outreach by facilitating marketing initiatives by using platforms like Active Campaign, Survey Monkey. Created weekly marketing campaigns for app subscribers.
• Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
• Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
• Aided colleagues, managers and customers through regular communication and assistance. Generated weekly reports for management.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

• Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
• Directly dealt with manufacturers like Whirlpool, LG Bosch and Fisher Paykel to facilitate warranty claims.
• Executed on-time and under-budget project management on complex issues for senior leadership.
• Attended industry leadership meetings to network with professionals and source cost-saving solutions.
• Managed Technicians and customer service appointments, Open work orders, update technician comments, closed work orders.
• Coordinated services with external companies to check whether utility installations were completed on schedule.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Delivered exceptional customer service through direct communication with clients and team members.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
• Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.