Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shayla Murray

Ottawa,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Sales Associate Team Leader

Younique Cosmetics
Ottawa
12.2018 - 04.2022
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.

Fast Food Employee

Quiznos Subs
Ottawa
01.2009 - 04.2012
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
  • Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
  • Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.

Education

St Nicholas Adult High School
Ottawa, ON

Skills

  • Customer Relationship Building
  • Team Management
  • Sales Presentations
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multi-tasking strength
  • Excellent people skills

Languages

English

Timeline

Sales Associate Team Leader

Younique Cosmetics
12.2018 - 04.2022

Fast Food Employee

Quiznos Subs
01.2009 - 04.2012

St Nicholas Adult High School
Shayla Murray