Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Davila Alonso

Montreal,Quebec

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Sales Associate Team Leader

Grand Chelem
06.2022 - 03.2024
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Canadian Tire
01.2021 - 08.2021
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Cashier

Tim Hortons
05.2020 - 08.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

Technical DEC - Computer Science

Dawson College
Montreal, QC
12.2024

Skills

  • Sales Presentations
  • Customer Relationship Building
  • Payment Processing
  • Customer Needs Assessment
  • Cash Handling
  • Exceptional customer service
  • POS System Operation
  • Problem-Solving
  • Guest Relations

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate Team Leader

Grand Chelem
06.2022 - 03.2024

Sales Associate

Canadian Tire
01.2021 - 08.2021

Customer Service Cashier

Tim Hortons
05.2020 - 08.2020

Technical DEC - Computer Science

Dawson College

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Alex Davila Alonso