Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shayla Kinney

Huntington Beach

Summary


Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.

Overview

8
8
years of professional experience

Work History

Physical Therapy Aide

Jarrett Orthopedic and Rehabilitation
04.2022 - Current
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.

Assistant Store Manager

Mountain Mikes Pizza
07.2020 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Public Relations Volunteer

TYR Sport Inc.
09.2024 - 09.2024
  • Assisted with the setup and breakdown of event equipment, including platforms, scoreboards, and participant stations.
  • Guided athletes through check-in, ensuring they had the necessary information and support for a successful competition.
  • Provided logistical support during the event, ensuring athletes had everything they needed (e.g., water, towels, and assistance with equipment).
  • Supported event staff with crowd control, managing spectator areas, and ensuring that the event stayed on schedule.
  • Assisted in maintaining safety protocols and making sure participants adhered to event rules.
  • Helped with scoring and tracking participant performances, ensuring accuracy and timely updates.
  • Communicated effectively with athletes, staff, and volunteers to maintain a positive and supportive event atmosphere.

Assistant Manager/Birthday Party Host

Get Air Trampoline Park
06.2017 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Interacted, entertained, and served party groups of 20+ to fulfill party plans
  • Led guests through activities such as themed party games to build enthusiasm


Education

Bachelor of Science - Psychology

California State University, Long Beach
Long Beach, CA
05-2024

Skills

  • Strong organizational skills
  • Customer service and engagement
  • Brand awareness
  • Team motivation
  • Adaptable personality
  • Staff training and development
  • Time management expertise
  • Safety procedures
  • Customer relations
  • Customer rapport

Interests

  • Enjoy participating in soccer for overall physical and mental well-being
  • Adventure Travel
  • Volunteer Work
  • Fundraising Events
  • Reading

Timeline

Public Relations Volunteer

TYR Sport Inc.
09.2024 - 09.2024

Physical Therapy Aide

Jarrett Orthopedic and Rehabilitation
04.2022 - Current

Assistant Store Manager

Mountain Mikes Pizza
07.2020 - Current

Assistant Manager/Birthday Party Host

Get Air Trampoline Park
06.2017 - 07.2020

Bachelor of Science - Psychology

California State University, Long Beach

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Shayla Kinney