Nicole Ventura
Fremont,CA
Summary
Dynamic, focused, and adaptable professional with experience in healthcare, customer service, and community outreach. Trained at an EMT academy and experienced as a Physical Therapist Technician, assisting with therapeutic exercises, patient mobility, and daily clinic operations. Proven ability to connect with diverse populations through coaching, hospitality, and volunteer roles. Seeking a Medical Assistant position to contribute strong patient interaction skills while continuing to grow in clinical care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Silver Creek Physical Therapy
07.2025 - Current
- As a Physical Therapy Technician at Silver Creek, I supported licensed physical therapists with day-to-day patient care and rehabilitation activities in a busy outpatient clinic. I prepared treatment areas and equipment, helped guide patients through exercises, and carefully monitored their comfort and safety during sessions. I also assisted with patient flow and basic administrative support, contributing to a smooth, efficient, and welcoming experience for patients and staff.
- Key Responsibilities
- Assisted physical therapists with patient rehabilitation exercises, mobility training, and therapeutic activities.
- Works with around 40+ patients per week.
- Assisted in giving heat: cold packs and electrical stimulation if needed.
- Prepared treatment areas by setting up equipment, sanitizing surfaces, and ensuring all tools were ready for each session.
- Guided patients through prescribed exercises, reinforcing proper form, safety, and technique under therapist supervision.
- Monitored patient responses during treatment and communicated observations or concerns to the supervising therapist.
- Helped manage patient flow by escorting patients to treatment rooms and coordinating timing between sessions.
- Maintained a clean, organized, and HIPAA-compliant clinical environment.
- Key Accomplishments
- Contributed to reduced patient wait times by proactively preparing rooms and equipment ahead of appointments.
- Built a strong rapport with patients, helping create a supportive and motivating rehabilitation atmosphere.
- Demonstrated adaptability and reliability in a high-volume clinic, often stepping in to assist wherever needed.
- Supported Physical Therapists and front-desk staff to keep daily operations running smoothly during peak hours.
Hostess/Busser
Hungry Cow
06.2024 - 09.2024
- As a hostess in a high-traffic restaurant, I managed the front desk operations and seating system to ensure an efficient and positive guest experience. I worked closely with the servers and kitchen staff to coordinate table availability, reduce wait times, and maintain smooth service flow. My role required constant communication, adaptability, and quick decision-making under pressure.
- Key responsibilities and accomplishments:
- Greeted guests promptly and seated them based on server availability and the table rotation system
- Managed approximately 50 calls and reservations per day from customers.
- Communicated effectively with the serving staff to maintain balance and avoid delays during busy hours
- Managed the reservation system to optimize table turnover and guest flow.
- Demonstrated leadership by taking initiative in managing customer flow and resolving seating issues
- Assisted with table setup, cleanup, and turnover to support servers and improve service efficiency
- Helped with food preparation and ensured proper food handling standards were met
- Provided guests with menu guidance and answered questions to improve their dining experience
- Contributed to a team-oriented environment and maintained professionalism
Lifeguard/Swim Coach
Calphin Swim Academy
04.2022 - 09.2023
- I taught swim lessons to individuals of all ages and experience levels through both private and group classes. The focus is on helping students build strong fundamentals and proper technique from the start. In addition to instructing, I work as a certified lifeguard, ensuring a safe environment for all swimmers. This role has taught me how to stay alert, act quickly in emergencies, and communicate clearly with both kids and adults.
- Key responsibilities:
- Taught swimming skills to individuals ages 3–60, applying communication, safety awareness, and age-appropriate instruction
- Created a positive, encouraging atmosphere that helped swimmers build confidence and improve technique
- Responded promptly to emergencies, providing first aid and CPR when necessary.
- Enforced pool safety rules and stayed prepared to respond to emergencies as a certified lifeguard. Also monitored pool activities to ensure safety and compliance with regulations.
- Worked closely with other instructors and staff to coordinate class times and maintain smooth transitions between lessons
- Gained leadership experience by taking initiative during busy shifts and staying proactive with student progress
Education
Psychology, Biology
University of California, Santa Cruz
Santa Cruz, CA06.2027
High School Diploma -
American High School
Fremont06.2023
Skills
- Clear verbal communication
- Strong organizational skills
- Diligent worker
- Fast-paced
- Goal-oriented
- Analytical problem-solving
- Orthopedic knowledge
- Functional mobility training
- Client communication
- Physical therapy support
- Safety procedures, HIPPA
- Equipment maintenance
Certification
- Lifeguard/CPR Certified
- BLS Certified
- EMT certified
- PT Aide Certified
- Emergency Medical Technician School-Bay Area EMT
- July 15- August 15 2024
- Completed Intensive 5-Week Course | Certified in EMT & BLS
- Through my training at EMT Academy, I earned both my Emergency Medical Technician (EMT) and Basic Life Support (BLS) certifications. The program challenged me to think critically, take initiative, and handle responsibility under pressure. I learned how to assess patients, communicate effectively, and apply medical knowledge in real-world situations.
- Key takeaways and skills:
- Gained hands-on experience through ride-alongs, applying basic medical and trauma assessment skills in the field
- Studied medical terminology, anatomy, and pharmacology relevant to emergency care
- Learned how to treat a wide range of patient scenarios and how EMTs function as part of a larger medical team
- Practiced clear and calm communication with patients, family members, and healthcare professionals
- Strengthened decision-making and critical thinking skills by acting as a “medical detective” in high-pressure simulations
- Successfully passing the course helped me understand the realities of working in emergency medicine and further solidified my passion for helping others in healthcare.
LANGUAGES
English
Tagalog
Interests
- I enjoy helping others and giving back to the community
- I enjoy travelling, and I have traveled to more than 50 countries
- I love exploring different kinds of music
- I love being involved in my local Asian community
- Sharing travel tips, recommendations, and trying new things
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Volunteering for refugees
- Advocate for Immigrants
- Adventure Travel
- Swimming
- Hiking
Timeline
Physical Therapy Aide
Silver Creek Physical Therapy
07.2025 - Current
Hostess/Busser
Hungry Cow
06.2024 - 09.2024
Lifeguard/Swim Coach
Calphin Swim Academy
04.2022 - 09.2023
Psychology, Biology
University of California, Santa Cruz
High School Diploma -
American High School
Positions
Sigma Omicron Pi — University of California, Santa Cruz
Member | Vice President of Philanthropy, Fundraiser Chair, Formal Chair, Rush Chair, Externals Committee
National Asian-American interest sorority focused on unity, leadership, service, and cultural awareness.
- Coordinated 4 philanthropies and fundraising initiatives, reaching out to different organizations, companies, and schools to establish partnerships, increase engagement, and support immigrant-focused causes.
- Organized and managed logistics for events like Rush, 30th Anniversary, and Installations for different classes. Developed skills in scheduling, communication, follow-up, multitasking, and attention to detail.
- Communicated professionally with other students, building bonds and ensuring smooth collaboration—skills directly transferable to patient interaction and care coordination.
- Advocated for underserved and immigrant communities through service-based programs, applying empathy, cultural awareness, and professionalism in diverse environments.
- Developed leadership, teamwork, and time-management skills applicable to fast-paced, patient-facing healthcare settings.