Shayla Bruce
Edmonton
Summary
Hardworking customer service professional with excellent communication skills. Highly accomplished and professional head server with excellent customer service record in variety of dining establishments. Superior multitasker who thrives in a fast paced work environment. Adapt at addressing tense and unpleasant situations in a smooth and efficient manner. Detail oriented and able to learn new tasks quickly and efficiently. I have eagerness to obtain a position to utilize my skills in team building, coordination, physical labour, critical thinking and customer service skill's to assist members.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
11.2016 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cashier
Home Depot
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Whiski Jacks Pub And Grill
12.2017 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager and Server
Mission Springs Brewing Company
08.2016 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Makeup Artist
John Casablanca's Institute
Vancouver, BC11.2014
High School Diploma -
Ballanes Secondary
Parksville, BC06.2013
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- POS System Operation
- Cleaning and stocking
- merchandising
Timeline
Cashier
Home Depot
02.2023 - 08.2023
Server
Whiski Jacks Pub And Grill
12.2017 - 09.2020
Barista
Starbucks
11.2016 - Current
Manager and Server
Mission Springs Brewing Company
08.2016 - 10.2017
Associate of Arts - Makeup Artist
John Casablanca's Institute
High School Diploma -
Ballanes Secondary
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