Shayda McCoy
Glendale
Summary
Experienced in customer service, communication, and multitasking through roles in food service, reception, and retail. Skilled at assisting customers, handling transactions, answering phones, managing schedules, resolving concerns, and working efficiently in fast-paced environments. Strong teamwork, organization, time management, and problem-solving abilities with a focus on providing excellent customer service and maintaining a positive attitude.
Overview
6
6
years of professional experience
Work History
Receptionist
Wondries Toyota
Alhambra, CA
04.2023 - Current
- Greeted customers warmly, directing them to appropriate departments to enhance service experience.
- Managed multi-line phone system, ensuring prompt and courteous communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments promptly, ensuring customer convenience and satisfaction.
- Maintained organized front desk area, enhancing overall customer experience.
- Coordinated with service staff to accurately relay customer inquiries and special requests, improving response efficiency.
- Updated and recorded customer or client information to maintain accounts.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in managing inventory of office supplies, ensuring timely replenishment.
Teacher's Aide Volunteer
Pacific Oaks Children's School
Pasadena
08.2024 - 12.2024
- Facilitated one-on-one and small group tutoring, helping students master key learning concepts.
- Supported students with special needs, enhancing their engagement and understanding during educational tasks.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Observed student behavior, providing tailored support to address individual learning needs.
- Facilitated group activities to promote social skills among children.
Sales Associate
Spirit Halloween
Pasadena, CA
09.2020 - 11.2024
- Assisted customers in selecting costumes and accessories for special events.
- Processed transactions efficiently using point-of-sale systems.
- Managed inventory by restocking shelves and organizing backroom supplies.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
Crew Member
McDonald's
Alhambra
01.2022 - 04.2023
- Provided friendly customer service during peak hours.
- Prepared and assembled food items according to quality standards.
- Collaborated with team members to ensure smooth operations during shifts.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on tasks and responsibilities.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Bachelor of Arts - Child Development
California State Univerisity Los Angeles
Los Angeles, CA05-2027
Skills
- Front desk operations
- Customer service
- Client relations
- Data entry
- Organizational skills
- Team collaboration
- Communication skills
- Educational support
- Child engagement strategies
- Student tutoring
- Safe food handling
- Workplace efficiency
Timeline
Teacher's Aide Volunteer
Pacific Oaks Children's School
08.2024 - 12.2024
Receptionist
Wondries Toyota
04.2023 - Current
Crew Member
McDonald's
01.2022 - 04.2023
Sales Associate
Spirit Halloween
09.2020 - 11.2024
Bachelor of Arts - Child Development
California State Univerisity Los Angeles