Summary
Overview
Work History
Education
Skills
additional information and experiences
Timeline
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Shayan Shariati

Dorval,QC

Summary

Accomplished Marketing Management professional with a robust background in sales and customer service. Demonstrated expertise in developing strategic initiatives that enhance customer engagement and drive business growth. Skilled in leading cross-functional teams to achieve objectives and deliver results. Committed to leveraging analytical and critical thinking abilities to foster innovation and operational excellence.

Overview

7
7
years of professional experience

Work History

Sales Manager

Alarm Direct (TELUS)
Montreal, QC
07.2022 - 04.2023
  • Conducted in-person consultations to assess client security needs and provide tailored solutions.
  • Demonstrated expertise in the features and benefits of various security systems to facilitate informed customer decisions.
  • Scheduled and coordinated installation dates, ensuring a seamless service experience.
  • Employed strategic selling techniques to maximize sales performance on a commission-based structure.
  • Fostered strong client relationships through exceptional service and follow-up.

Sales Representative Supervisor

IO Soulutions.
Montreal, QC
10.2020 - 07.2024
  • Expertly navigated customer interactions by swiftly pinpointing needs, fostering trust, and adeptly addressing complex issues to enhance operational efficiency.
  • Orchestrated a high volume of inbound and outbound communications within a dynamic environment, fortifying and nurturing valuable client partnerships.
  • Diligently pursued sales leads with strategic outbound calls, contributing to a robust pipeline of potential business opportunities.
  • Consistently met and surpassed sales objectives, securing client commitments for services and mobile contracts through persuasive negotiation and in-depth product knowledge.
  • Assessed consumer requirements, provided clear and concise information, and conducted thorough research to propose effective solutions and alternatives.

Remote Hospitality Coordinator

Americana Hotel
London , Greater London
01.2017 - 03.2019
  • Managed online bookings and reservations, ensuring optimal occupancy rates and customer satisfaction.
  • Oversaw website content updates, maintaining an engaging and user-friendly online presence.
  • Administered social media accounts, enhancing the hotel’s digital footprint and guest interaction.
  • Provided prompt and courteous remote customer service, addressing inquiries and special requests.
  • Streamlined communication channels between guests and hotel staff to facilitate efficient operations.

Education

AED/CPR Level B - CPR

Canada Red Cross
06.2020

High School Diploma -

Bodwell High School
955 Harbourside Dr, North Vancouver ,BC
08.2019

Bachelor - Marketing Management

Langara College
100 W 49th Ave ,Vancouver , Bc

Skills

  • Strategic Marketing & Sales Initiatives
  • Analytical & Critical Thinking
  • Operational Excellence
  • Team Leadership & Development
  • Project Management
  • Effective Communication
  • Content Management Systems (CMS)
  • Data Analysis
  • Search Engine Optimization (SEO)
  • Digital Advertising

additional information and experiences

  • Volunteer Work: Participated in community clean-up initiatives and local environmental awareness campaigns
  • Languages: Fluent in English and Farsi
  • Technical Proficiencies: Proficient in Google Analytics, Hootsuite, Salesforce CRM

Experiences:

  • Project Management: Successfully managed multiple marketing campaigns from concept to execution, consistently meeting deadlines and budget requirements
  • Public Speaking: Presented at industry conferences and led sales training workshops, demonstrating strong communication and presentation skills
  • Training & Development: Developed and implemented a comprehensive training program for new sales associates, resulting in a 30% increase in team performance

Timeline

Sales Manager

Alarm Direct (TELUS)
07.2022 - 04.2023

Sales Representative Supervisor

IO Soulutions.
10.2020 - 07.2024

Remote Hospitality Coordinator

Americana Hotel
01.2017 - 03.2019

AED/CPR Level B - CPR

Canada Red Cross

High School Diploma -

Bodwell High School

Bachelor - Marketing Management

Langara College

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Shayan Shariati