Shaya Moallem
Markham,ON
Summary
Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Energetic team member with 1 year of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Attentive team member with excellent interpersonal skills and 1 year of experience in serving food and beverages. Proficient in customer service and kitchen equipment operations. Highly focused with excellent work ethic. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Dedicated team member offering 1 year of experience in the fast food industry. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Well-organized bake skilled at providing customers with accurate and quick service. Offering 1 year of experience in customer service, preparing food and stocking and organizing deliveries. Accurate in completing orders, replenishing serving stations and cleaning spills. Assisted servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional with superb client engagement skills.
Overview
5
5
years of professional experience
Work History
Tim Horton
Team Member
08.2021 - 11.2021
- XXX)-561-0599, Coffee was made, the store was cleaned, and the dishes were washed
- Before you leave, make sure to clean up the food on the tray
- Take orders from the lobby and the drive-thru window
- Check to see if we have enough doughnuts or any other food.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw training of more than [Number] team members.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Integrated service and team management strategies to boost business profits.
Lowes
Loader
06.2021 - 08.2021
- Fill people's cars with any internet orders
- Assisted with any stuff that a person required assistance with
- I loaded any orders for curbside pickup and tidied up the store.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Worked with employees to manage projects from design to completion.
- Followed maintenance schedules and completed repairs efficiently to increase equipment lifespan by [Number]%.
- Completed over [Number] jobs independently based on customer desires, inventories and budgets.
- Adhered to tight schedules to avoid construction delays and finish [Number] projects before expected completion dates.
Kroger
Courtesy Clerk
12.2019 - 01.2021
- Customers' things should be bagged, carts should be brought, and so on
- Cleaning up the business and the bathrooms is a must
- If needed, assist people with carrying their groceries to their cars
- Pick up the rubbish from the store.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Managed department personnel, performance management, training and workflow planning.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Airtime Trampoline and Game
Customers Service
04.2017 - 06.2018
- Greets Customers are in charge of the customer service desk, trampoline monitoring, ensuring that everyone follows safety standards, and cleaning up after themselves every night
- Kroger Grocery store (XXX)-827-4022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Issued tickets to customers and collected payment and fees for desired services.
Cafe Team Member
Kimia
01.2021 - 01.2022
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
Education
School Graduate -
Fordson High School
13800 Ford Rd. Dearborn, MINo Degree - Science Education
Henry Ford College
Dearborn, MIDiploma - Science
Mesbah
Iran06.2016
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Documentation and Recordkeeping
- Food and Beverage Service
- Stocking and Replenishment
- Time Management and Prioritization
- Stocking and Replenishing
- Employee Training and Supervision
- Critical Thinking
- Handling Complaints
- Customer Relations
- Multitasking and Organization
- Customer Service
- Customer-Focused
- Inventory Monitoring
- Food Safety and Sanitation
- Team Player
- Safe Food Handling
- Food Service Standards
- Food Preparation
- Customer Assistance
- Kitchen Support
- Cash Handling
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Languages
English
Professional Working
Timeline
Tim Horton
Team Member
08.2021 - 11.2021
Lowes
Loader
06.2021 - 08.2021
Cafe Team Member
Kimia
01.2021 - 01.2022
Kroger
Courtesy Clerk
12.2019 - 01.2021
Airtime Trampoline and Game
Customers Service
04.2017 - 06.2018
School Graduate -
Fordson High School
No Degree - Science Education
Henry Ford College
Diploma - Science
Mesbah