Summary
Overview
Work History
Education
Skills
Timeline

Shay Shah

Hamilton,Ontario

Summary


Customer Service/Sales Representative with 6 years of experience in retail and customer satisfaction. Proficient in sales, inventory management, and digital marketing, with a proven ability to drive revenue and enhance customer relationships. Adept at working collaboratively to meet store goals and optimize product placement.

Overview

6
6
years of professional experience

Work History

Sales Representative

Rona
10.2023 - Current
  • Engage customers, driving sales with product knowledge and personalized service, boosting monthly revenue.
  • Collaborate with team to ensure store goals are met, enhancing overall customer satisfaction.
  • Analyze sales data to identify trends and opportunities, optimizing inventory management and product placement.
  • Experienced in tracking, organizing, and maintaining inventory to ensure accurate stock levels.
  • Efficient in selecting, packing, and preparing orders for shipment, ensuring accuracy and timeliness.
  • Knowledgeable in processing incoming and outgoing shipments, including labeling, sorting, and verifying contents.
  • Adheres to OSHA regulations and best practices to maintain a safe and clean work environment.
  • Skilled at managing multiple tasks and meeting deadlines in a fast-paced environment.
  • Capable of performing minor repairs and maintenance on equipment to ensure optimal operation

Barista

Starbucks Canada
10.2018 - 06.2022
  • Prepared high-quality beverages, ensuring customer satisfaction and repeat business.
  • Trained new staff, improving team efficiency and service quality.
  • Managed inventory, reducing waste and optimizing stock levels.
  • Resolved customer complaints, enhancing overall store reputation.
  • Opened and organized weekly deliveries for the entire store

Education

High School Diploma -

Gordon Graydon Memorial Secondary School, Mississauga, ON

High School Diploma -

Stephen Lewis Secondary School, Mississauga, ON
06.2018

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Inventory Management
  • Cash Handling
  • Market awareness
  • POS Systems

Timeline

Sales Representative - Rona
10.2023 - Current
Barista - Starbucks Canada
10.2018 - 06.2022
Gordon Graydon Memorial Secondary School - High School Diploma,
Stephen Lewis Secondary School - High School Diploma,

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Shay Shah