Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Shaxi Patel

Brampton

Summary

Developed skills in customer-focused environment, specializing in enhancing communication techniques and problem-solving abilities. Proven track record in coaching and mentoring teams to achieve high performance. Seeking to transition into new field where these skills can drive success and foster growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative | Trainer | Area Lead

McDonalds
11.2022 - Current
  • Delivered fast, accurate, and friendly service in a high-volume, customer-facing environment
  • Trained new hires on customer service excellence, POS system operations, food safety, and workplace standards
  • Supervised assigned zones during peak hours—delegating tasks, monitoring efficiency, and ensuring quality control
  • Resolved escalated customer concerns with professionalism and ensured service recovery
  • Maintained team morale, facilitated shift handovers, and ensured cleanliness and safety protocols were followed
  • Recognized for leadership, dependability, and ability to maintain calm under pressure

Customer Service Representative

BarBurrito
06.2022 - 09.2022
  • Prepared and served customized food orders while maintaining cleanliness and food safety
  • Provided fast, friendly service in a quick serve setting, ensuring accuracy and speed
  • Supported opening and closing duties, including cash handling and restocking
  • Collaborated with team to keep high customer satisfaction ratings during peak lunch and dinner hours

Education

BACHELOR OF BUSINESS ADMINISTRATION -

Algoma University
Brampton, CA
07.2026

Skills

  • Customer Service & Communication
  • Conflict Resolution
  • Training & Onboarding
  • Cash Handling & POS Systems
  • Stocking & Safe Lifting
  • Flexibility (Evenings, Weekends, Holidays)
  • Knowledge of OHSA basics
  • Team Collaboration
  • Task delegation

Certification

  • WHMIS 2015
  • Ontario Health & Safety Awareness

Accomplishments

  • Orientation leader for a year
  • Student ambassador for a year

Languages

French
Elementary
English
Full Professional

Timeline

Customer Service Representative | Trainer | Area Lead

McDonalds
11.2022 - Current

Customer Service Representative

BarBurrito
06.2022 - 09.2022

BACHELOR OF BUSINESS ADMINISTRATION -

Algoma University
Shaxi Patel