SHAWNEY HALL
Waitress/Bartender
Wasaga Beach,Canada
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2
2
Certification
5
5
years of professional experience
Work History
WAITRESS/BARTENDER
RUSTYS
Blue Mountain Village, ON
05.2025 - Current
- Executed attentive and responsive customer service to ensure memorable dining experiences for guests.
- Facilitated training sessions for new staff on menu offerings and service protocols.
- Demonstrated composure in high-pressure situations, consistently delivering outstanding service quality even during peak operational hours.
- Oversaw high-volume bar operations during peak hours, ensuring efficient service delivery.
- Created unique cocktail recipes and beverage selections based on individual customer tastes and preferences.
WAITRESS
BLOWERS & GRAFTON
Lethbridge, AB
02.2024 - 01.2025
- Coordinated service for several tables simultaneously, enhancing guest satisfaction through attentive and efficient dining experiences.
- Assured swift and attentive fulfillment of customer requests for food and beverages.
- Executed order placement and billing management through POS system, facilitating seamless coordination of complimentary items for improved customer experience.
- Streamlined response processes to inquiries, resulting in improved customer satisfaction and customized service interactions.
PROSHOP ATTENDANT
TABER GOLF CLUB
Taber, AB
05.2023 - 09.2023
- Managed thorough cleaning, effective display restocking to uphold shop standards and enhance customer experience.
- Streamlined tee time booking process and provided comprehensive information on golf operations to improve guest interactions.
- Developed expertise in golf tournaments and events to enhance member support and satisfaction.
- Identified specific customer preferences to tailor product recommendations, boosting satisfaction.
RECEPTIONIST
HALSEY’S BARBERSHOP
Taber, AB
04.2022 - 05.2023
- Executed hair washing procedures, attended to walk-in clients, and ensured salon cleanliness to enhance customer satisfaction.
- Coordinated and managed phone call operations, ensuring effective handling of appointment bookings, cancellations, and inquiries.
- Optimized client interactions through effective organization of appointment logistics and comprehensive contact management.
CASHIER
WALMART
Taber, AB
09.2021 - 04.2022
- Addressed customer inquiries and concerns to maintain high levels of satisfaction through swift and effective communication.
- Executed cash and card transaction processing with precision at cash register.
- Achieved high customer satisfaction by streamlining purchase processes. Enhanced product accessibility for customers through effective support. Increased customer loyalty by promoting reward program participation.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Education
Highschool -
W.R. MYERS
Taber, AB06-2023
Skills
- Reliable/Responsible
- Excellent verbal & written communication
- Customer service
- Problem solving
- Quick learner
- Organization & time management
- Team cooperation
- Hospitality service expertise
Certification
- CANNSSELL
- PROSERVE LIQUOR STAFF TRAINING AGLC
Timeline
WAITRESS/BARTENDER
RUSTYS
05.2025 - Current
WAITRESS
BLOWERS & GRAFTON
02.2024 - 01.2025
PROSHOP ATTENDANT
TABER GOLF CLUB
05.2023 - 09.2023
RECEPTIONIST
HALSEY’S BARBERSHOP
04.2022 - 05.2023
CASHIER
WALMART
09.2021 - 04.2022
Highschool -
W.R. MYERS