Shawna Williscroft
OSHAWA,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Ember Friday Harbour
Innisfil, Ontario
02.2026 - Current
- Delivered exceptional customer service to enhance guest experience in high-volume restaurant.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to ensure seamless operations.
- Accurately took guest orders and communicated them efficiently to kitchen staff for timely service.
- Operated POS terminals to input orders, split bills, and calculate totals
Head server/MOD
12welve Bistro
Whitby, Ontario
03.2019 - 02.2026
- Supervised dining room operations, enhancing guest experiences through attention to detail.
- Served high volume of tables while supervising staff, ensuring seamless service and efficient operations.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated with kitchen staff to manage timely food delivery and presentation.
- Managed reservations and seating arrangements, optimizing guest flow and minimizing wait times.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Built solid clientele relationships ensuring repeat visits
Dining Room Server
The Keg
Oshawa, Ontario
11.2006 - 03.2019
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted guests with menu selections and accommodated dietary restrictions.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Processed orders accurately using point-of-sale system for efficient service.
- Supported team members during busy periods to maintain workflow efficiency.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
R.H. King Accademy
Scarborough Skills
- Proficiency in a variety of POS systems
- High standards of service
- High-volume competency
- Food and wine expertise
- Exceptional sales performance
- Relationship building
- Team player and leader
- Passion for hospitality
- Excellent work ethic
Certification
- Smart serve certificate
Timeline
Server
Ember Friday Harbour
02.2026 - Current
Head server/MOD
12welve Bistro
03.2019 - 02.2026
Dining Room Server
The Keg
11.2006 - 03.2019
R.H. King Accademy