Lisa MacDonald
Kamloops,BC
Summary
i am a customer -focused ,dependable professional server with 15 plus years experience delivering outstanding customer service in the Food and Beverage Industry . I have a proven ability to increase sales through upselling menu item's . I am very efficient during peak hours by being able manage my tables ,accurately take orders , run drinks and food and handle all payment transactions during peak hours while maintaining the highest level of customer service .
Overview
26
26
years of professional experience
1
1
Certification
Work History
Server
Scott's Inn
Kamloops, BC
05.2021 - 06.2023
House Cleaner
Self Employed
Oyama, B.C
06.2015 - 03.2019
General Manager
Beta Enterprises
Vancouver , BC
02.2007 - 02.2015
Serve /Bartenrder Shift Manager
Beta Enterprises
Vancouver, BC
02.1997 - 02.2007
Education
Dispensing Optician
B,C College of Optics
Vancouver, BC02-2007
High School Diploma -
Secondaire Duchess-Park
Prince George, BC06-1986
Skills
- 15 plus years in the food and beverage industry
- Exceptional communication skills
- Proficient use of debit , credit card and all cash transactions
- Excellent time management skills with the ability to prioritize tasks in a fast paced environment ensuring customers always receive exceptional service
- Strong customer service skills with the ability to create a warm welcoming atmosphere for all patrons
- Prepare and serve a wide variety of alcoholic and non alcoholic beverages
- ability to offer excellent customer service by addressing any customer concerns or complaints in order to ensure repeat business
- Able to handle food safely and follow all safe food handling procedures
- skilled at upselling in order to increase sales
- Familiar with POS systems for order placing and payment procedures
- Familiar with scheduling , liquor inventory procedures as well as LDB and BDL ordering
- work well independently excel working within a team
Certification
- Serving it Right
- Food Safe Level 1
- Indigenous Awarness
- Super Host
- St Johns First AId Level 1
Affiliations
- Barrel race
- work with abused horses and horses with behavioral issues
- Volunteer Fostering Seniors for the SPCA
- Volunteer work at the Kamloops rugby club
Timeline
Server
Scott's Inn
05.2021 - 06.2023
House Cleaner
Self Employed
06.2015 - 03.2019
General Manager
Beta Enterprises
02.2007 - 02.2015
Serve /Bartenrder Shift Manager
Beta Enterprises
02.1997 - 02.2007
Dispensing Optician
B,C College of Optics
High School Diploma -
Secondaire Duchess-Park
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