Shawna Traill
Brandon,MB
Summary
Accomplished Managing Optician at Theodore And Pringle, adept in optical dispensing and patient management, streamlined inventory by 20%, ensuring compliance with HIPAA and industry standards. Excelled in providing exceptional customer service, enhancing client retention through meticulous attention to detail and advanced knowledge in ocular anatomy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Managing Opician
Theodore And Pringle
07.2009 - 04.2024
- Maintained accurate patient records, safeguarding sensitive information per HIPAA guidelines.
- Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
- Streamlined inventory management to reduce excess stock and optimize product availability for clients.
- Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
- Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
- Ensured compliance with industry regulations, keeping up-to-date on changes in eyewear standards and practices.
- Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
- Utilized industry-specific software to efficiently manage appointments, patient information, and sales transactions, increasing overall operational efficiency.
- Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Learned new catalog of items to present current options to patients.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Performed basic vision testing for new patients.
Education
Certified Contact Lens Optician - Opticianry
NAIT
AlbertaSkills
- Optical Measurements
- Computer Skills
- Optical dispensing
- Visual acuity testing
- Patient Management
- Insurance Billing
- Customer Service
- Insurance Verification
- Retail Sales
- Contact lens
- Product Upselling
- Attention to Detail
- Fittings
- Analytical Thinking
- Inventory Management
- Patient testing
- Certified Optician
Languages
English
Elementary
Timeline
Managing Opician
Theodore And Pringle
07.2009 - 04.2024
Certified Contact Lens Optician - Opticianry
NAIT
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