Januja Sivapalan
Whitby,Canada
Summary
To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Lunchroom Supervisor with experience providing calm and supportive atmosphere for students to thrive. Knowledge of department requirements and procedures. Communicated clearly and responded positively to situations in cafeteria for successful outcomes.
Overview
6
6
years of professional experience
Work History
Lunchroom Supervisor
Pringle creek ps, Julie peyette ps
Whitby, ON
09.2021 - Current
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Assisted teachers during non-meal hours with classroom and student support needs.
Customer Service Assistant
Inforcelife insurance
Toronto, ON
03.2015 - 05.2018
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
- Recommended products to customers, thoroughly explaining details.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Submitted completed orders quickly to maximize delivery efficiency.
Kindergarten Classroom Teacher
Kingston College International
Colombo, Srilanka
01.2011 - 04.2013
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
- Played games with students to increase understanding of subjects.
- Applied evidence-based practices for classroom management to enhance learning results.
- Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
- Delegated tasks to teacher assistants and school volunteers.
Education
High School Diploma -
Durham College
Oshawa, ON04.2022
Skills
- Orientation and Onboarding
- Work Station Assignments
- Student Behavior Management
- Work Coordination
- Food and Beverage Service
- Wait Staff Support
- Reading Comprehension
- Customer Relations
- Active Listening
- Positive Reinforcement Methods
Timeline
Lunchroom Supervisor
Pringle creek ps, Julie peyette ps
09.2021 - Current
Customer Service Assistant
Inforcelife insurance
03.2015 - 05.2018
Kindergarten Classroom Teacher
Kingston College International
01.2011 - 04.2013
High School Diploma -
Durham College
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