Shawna-lee Blackwood
St. Catharines,ON
Summary
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort. Very good at multitasking
Overview
8
8
years of professional experience
Work History
PSW
Stay at home nursing home
St. Catharines, Ontario
08.2021 - 09.2024
- Organized oral medications for clients following dosage and schedule requirements.
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
Call Centre Representative
Sitel
St. Catharines, Ontario
01.2017 - 10.2020
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Led on- and off-site customer support teams across multiple time zones.
- Supported sales team members to drive growth and development.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained records of customer interactions, transactions, comments and complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Some College (No Degree) - Psw
Trios College
Toronto, ONSkills
- Appointment scheduling
- Multi-line phone handling
- Office equipment maintenance
- Inventory management
- Personal care assistance
- Medication management
- Client documentation
- Communication skills
- Team collaboration
- Customer service
- Time management
- Problem solving
Timeline
PSW
Stay at home nursing home
08.2021 - 09.2024
Call Centre Representative
Sitel
01.2017 - 10.2020
Some College (No Degree) - Psw
Trios College