Shawna-lee Blackwood
St. Catharines,ON
Summary
Adept at delivering compassionate care and meal preparation, I enhanced patient well-being and achieved nutritional objectives at Stay At Home Nursing. Skilled in vital signs monitoring and emotional support, I consistently maintained high customer satisfaction, showcasing my ability to manage complex issues and ensure efficient operations across roles.
Overview
7
7
years of professional experience
Work History
PSW
Stay At Home Nursing
04.2020 - 12.2023
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Call Center Representative
Sitel Telecommunication
01.2019 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Dietary Aide
Woodhaven Manor Nursing Home
01.2017 - 09.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
PSW TRAINING PROGRAM - Personal Support Worker
Trios College
Scarborough 08.2015
High School Diploma -
David And Mary Thomson Collegiate Institute
Scarborough, ON06.2009
Skills
- Meal Preparation
- Emotional Support
- Vital signs monitoring
- Compassionate Care
Languages
English
Full Professional
Timeline
PSW
Stay At Home Nursing
04.2020 - 12.2023
Call Center Representative
Sitel Telecommunication
01.2019 - 10.2021
Dietary Aide
Woodhaven Manor Nursing Home
01.2017 - 09.2019
PSW TRAINING PROGRAM - Personal Support Worker
Trios College
High School Diploma -
David And Mary Thomson Collegiate Institute
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