SHAWNA GALLANT
Summary
A professional seeking a rewarding position that offers challenges utilizing interpersonal skills, research skills, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Grief Peer Support Facilitator
Bereaved Families Of Ontario
05.2020 - Current
- Demonstrates excellent research skills and an ability to cultivate strong relationships with clientele, management and stakeholders to maintain courteous working relationships.
- Exhibited upmost professionalism when dealing with a diverse range of customers and coworkers.
- Uses quick critical thinking to break down problems, evaluate solutions and make effective decisions while maintaining complex technology requirements for Living with Loss virtual sessions.
Server & Supervisor
Charcoal Group Of Restaurants, The Bauer Kitchen
08.2019 - Current
- Displays enthusiasm and excellent service to customers with successful conflict management skills.
- Managed high stakes & high attention to detail events with excellent project management skills in consultation with various levels of guests and employees.
- Demonstrated flexibility, strong organization and a heightened sense of detail with an ability to operate in a fast-paced environment.
Teaching Assistant
McMaster University
09.2021 - 09.2022
- Ability to leverage data to uncover insights to support and analyze impact.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Demonstrated ability to learn and use new skills quickly and effectively with a positive attitude.
- Excellent verbal and written communication skills along with excellent computer skills, proficient in MS Office and Teams.
Sociology Ethics Committee Member
McMaster University
09.2021 - 08.2021
- Quickly and accurately identified ethical standard violations regarding research using humans while evaluating new possibilities and providing innovative solutions to set, track, and measure goals.
- Supported the goals of the Sociology Ethics Committee by maintaining and interpreting policies, procedures and programs to ensure the effective delivery of safe studies on campus.
- Independently provided excellent customer service when it came to inquiries on how to improve their studies.
Education
Master of Arts - Sociology
McMaster University
10.2022
Bachelor of Arts - Sociology
University of Guelph
06.2021
Timeline
Teaching Assistant
McMaster University
09.2021 - 09.2022
Sociology Ethics Committee Member
McMaster University
09.2021 - 08.2021
Grief Peer Support Facilitator
Bereaved Families Of Ontario
05.2020 - Current
Server & Supervisor
Charcoal Group Of Restaurants, The Bauer Kitchen
08.2019 - Current
Master of Arts - Sociology
McMaster University
Bachelor of Arts - Sociology
University of Guelph
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