Shawna Benson
Edmonton,Canada
Summary
Highly motivated and responsible liaison with a strong interest in fostering effective communication and collaboration. Proactive in identifying potential issues and approaching them with confidence, always seeking practical solutions. Committed to making meaningful contributions to the organization, determined to utilize skills and drive to achieve success.
Overview
24
24
years of professional experience
Work History
Service Coordinator
Alberta Supports Contact Centre
06.2014 - Current
- Coordinating and referring incoming calls
- Answering Albertans questions regarding 120 programs and 30 services that are available to Albertans
- Provide cover off for Supervisor's
- Completed Seniors and Supports training
- Inform client of eligibility decisions and rationale in to multiple systems and databases
- Informs ineligible applicants of applicable appeal process
- Accesses and searches across multiple databases on behalf of clients for relevant and accurate information
- Consult with assessors for advice that is relevant to applicant
- Develops and maintain a collaborative team work environment
- Demonstrate understanding of cultural diversity
- Follow and adhere to FOIP act
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Answer emails from Albertan's inquiring about programs and services.
FASD Clinic Mentor
Adult FASD Assessment Clinic
08.2012 - 03.2014
- Created the process of completing assessments between AHS and Bosco
- Complete consents for Alberta Health Services
- Complete referrals to Alberta Health Services
- Complete intake and New Client Information package
- Assist client through clinic process
- Liaison between Clinic and Client
- Debrief with clients on need basis
- Provide transportation to clients to assist in completing assessment process
- Complete referrals to agencies based on client needs
- Attend Management Plan meetings with clients/ assist in implementation of Management Plan
- Advocate on behalf of client with other service providers
- Assisting clients in completing AISH application and appeals
Community Outreach Worker
Catholic Social Services
02.2009 - 07.2012
- Work in collaboration with other community organizations
- Complete referrals/intakes
- Service planning, case conferencing
- Aboriginal Representative for the Circle of Courage
- Advocate on behalf of clientele
- Completing documentation
Community Outreach Worker
Oliver Centre
10.2005 - 08.2008
- Worked in collaboration with other community organizations
- Morning and afternoon programming/ monthly and quarterly reports
- Facilitate workshops and parent meetings
- Completed upcoming registration for the program
- Complete appropriate referrals for services for families
Supervisor/Youth Worker
03.2005 - 10.2005
- Supervised 10 staff
- Scheduled shifts
- Did budget for household
- Attended case conferences
- One on one/ group counselling, facilitation and maintain files
Tobacco Reduction Counsellor
High Level AADAC area office
08.2003 - 06.2004
- Delivery and participation with programs such as BLAST/YAAP/Teaming Up for Tobacco Free Kids/Kick the Nic in a school setting
- Community capacity building
- Provided school based education in the area of Tobacco reduction and prevention
- Local coalition building
- Worked in collaboration with Regional Health Authorities, schools and community groups
Tobacco Reduction Counsellor/Addictions Counsellor II
AADAC Area Office
06.2002 - 08.2003
- Developed observational and assessment skills and have proven to be an effective listener
- Provided consultation and resources to other treatment and rehabilitation services in the community
- Organize and conduct presentations on addictions awareness, education, intervention and prevention in cooperation with other agencies and or community groups
- Maintain professionalism representation within and among community groups
- Input and maintenance of files into ASIST database
Community Outreach Worker
Buffalo Lake Aboriginal Head Start Program
09.2001 - 06.2002
- Worked in collaboration with other community organizations
- Morning and afternoon programming/ monthly and quarterly reports
- Facilitate workshops and parent meetings
- Completed upcoming registration for the program
- Complete appropriate referrals for services for families
- Complete intakes for the upcoming school year
Summer Student
RCMP - Boyle, AB
04.2001 - 09.2001
- Attended training in Regina Saskatchewan: Depot training
- Served subpoena's in the area that Boyle encompasses
- Entered information into data bases
- Obtained finger prints and completed doc's as required
- Helped assist in arrests and collecting pertinent information
Education
Diploma - Social Work
Portage College
Lac La Biche, AB05.2000
Vocational -
Alberta Vocational College
Lac La Biche, AB01.1998
High School Diploma -
J.A Williams High School
Lac La Biche, AB01.1994
Skills
- Great communication skills
- Effective listener
- Strong observational skills
- Self-motivated
- Teamwork
- Individual work
Additionalinformation - Highlightsofqualifications
- Great communication skills, effective listener, strong observational skills, self-motivated
- Work well as a team or individual
- Social Worker/obtain various certificates
- Extensive networking system with people and organizations
Professional Development
- Foundations for Supervisors:
- 1) Role of a Supervisor
- 2) Leading a team
- 3) Supporting Performance
- Diversity Training
- Harm Reduction Policy and practice
- Assessment Training
- Aboriginal Cultural Awareness Training
- Deep Brain Learning
Timeline
Service Coordinator
Alberta Supports Contact Centre
06.2014 - Current
FASD Clinic Mentor
Adult FASD Assessment Clinic
08.2012 - 03.2014
Community Outreach Worker
Catholic Social Services
02.2009 - 07.2012
Community Outreach Worker
Oliver Centre
10.2005 - 08.2008
Supervisor/Youth Worker
03.2005 - 10.2005
Tobacco Reduction Counsellor
High Level AADAC area office
08.2003 - 06.2004
Tobacco Reduction Counsellor/Addictions Counsellor II
AADAC Area Office
06.2002 - 08.2003
Community Outreach Worker
Buffalo Lake Aboriginal Head Start Program
09.2001 - 06.2002
Summer Student
RCMP - Boyle, AB
04.2001 - 09.2001
Vocational -
Alberta Vocational College
High School Diploma -
J.A Williams High School
Diploma - Social Work
Portage College
Similar Profiles
Adella Messer-JohnsonAdella Messer-Johnson
License Practical Nurse at Recovery Supports AlbertaLicense Practical Nurse at Recovery Supports Alberta
Dineswari VenugopalDineswari Venugopal
Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)
Folashade AdegboyegaFolashade Adegboyega
Support Worker at Health Supports Training and Recruitment centreSupport Worker at Health Supports Training and Recruitment centre