Shawn Mukena

-Managed high volume inbound calls and addressed customer inquiries related to accounts, transactions and services.

-Provided support for interactive teller Machines (ITM) and resolved complex customer issues.

-Delivered superior customer service while adhering to bank policies and security procedures

- Assisted passenger with inquiries

- managed airport operations

- ensured safety and security during emergencies.

-Provided information on flight details

services and facilitated lounge access

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.