Meshan Jeganathan
Brampton,ON
Summary
Professional with experience in customer service and support, skilled in communication, problem-solving, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, empathy, and customer-centric approach. Proficient in managing inquiries, handling complaints, and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Care Officer III (TD Corporate)
TD Bank Financial Group
08.2022 - Current
- Managed and controlled Bill Pay Operations for all of TD Canada Trust, ensuring smooth operation and accuracy.
- Conducted the addition, deletion, and editing of billers and biller account formats within the system.
- Cross-trained across multiple lines of business, demonstrating versatility and adaptability in taking on various roles.
- Assessed and identified key issues within Bill Pay Operations, escalating concerns to appropriate levels and stakeholders.
- Maintained a strong culture of risk management and control by implementing effective processes and procedures.
- Actively manage relationships with business lines/corporate control functions and ensure alignment with enterprise and regulatory requirements
Digital Tech Specialist (Phone Channel Distribution)
TD Bank Financial Group
08.2018 - 08.2022
- Responsible for strategically articulating complex thoughts in an understandable, concise and business-like manner to help enhance customer understanding.
- Responsible for recognizing sales opportunities and providing recommendations to deepen relationship with the business whilst completing customer's initial request.
- Self-starter that's able to work proficiently both individually and in a group setting
- Strong problem-solving skills, flexible and able to adapt to changing priorities immediately
Access Control Officer (Toronto Pearson International Airport)
ASP Incorporated
12.2016 - 07.2018
- Performed Access Control Procedures, Managed and monitored restricted areas both in the Terminals and on Airside.
- Ensured all visitors display appropriate identification in restricted area of the Toronto Pearson International Airport & demonstrated superior customer service whilst ensuring a secure workspace
- Conducted routine security patrols within designated areas to ensure safety and compliance.
- Completed daily logs and incident/occurrence reports to document security-related activities.
- Performed proactive patrols across multiple terminal buildings, ensuring a secure environment for passengers, employees, and management.
- Delivered assistance and support to passengers, management, and employees as needed during patrols.
Education
Bachelor of Business Administration -
University of Guelph-Humber
04.2017
Skills
- Strong Digital Fluency with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Great ability to identify resolutions through problem solving skills & very consistent at recommending the most optimal solution(s) tailored to the business/customers' needs
- Proven ability to handle multiple tasks/priorities in an effective manner, whilst developing a trusting relationship in both supervisory and support staff roles
- Ability to help build overall sustainable quality in the business through discipline and consistency
- Excellent Interpersonal & Communication Skills Efficient when working individually and in a group setting whilst providing good judgement and decision making
- Great at marketing, accounting, data entry work and provides exceptional customer service and security (10 years in customer service jobs, 5 years in security)
- Self-motivated individual with strong attention to detail
- Well-organized
- Call center experience
- Complaint handling
- Computer skills
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Customer Care Officer III (TD Corporate)
TD Bank Financial Group
08.2022 - Current
Digital Tech Specialist (Phone Channel Distribution)
TD Bank Financial Group
08.2018 - 08.2022
Access Control Officer (Toronto Pearson International Airport)
ASP Incorporated
12.2016 - 07.2018
Bachelor of Business Administration -
University of Guelph-Humber
Similar Profiles
Jeanette DiamondJeanette Diamond
Sr. Project Manager at TD Bank Financial GroupSr. Project Manager at TD Bank Financial Group
Isabella Familia-BrownIsabella Familia-Brown
Specialty Fraud Agent II at TD Bank Financial GroupSpecialty Fraud Agent II at TD Bank Financial Group
SHIVANI SHAHSHIVANI SHAH
Operations Officer II at TD Bank Financial GroupOperations Officer II at TD Bank Financial Group
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group
Inthumathy UthayachandranInthumathy Uthayachandran
Personal Support Worker at Revera OntarioPersonal Support Worker at Revera Ontario