Meshan Jeganathan
Brampton,ON
Summary
Professional with experience in customer service and support, skilled in communication, problem-solving, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, empathy, and customer-centric approach. Proficient in managing inquiries, handling complaints, and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Care Officer III (TD Corporate)
TD Bank Financial Group
08.2022 - Current
- Managed and controlled Bill Pay Operations for all of TD Canada Trust, ensuring smooth operation and accuracy.
- Conducted the addition, deletion, and editing of billers and biller account formats within the system.
- Cross-trained across multiple lines of business, demonstrating versatility and adaptability in taking on various roles.
- Assessed and identified key issues within Bill Pay Operations, escalating concerns to appropriate levels and stakeholders.
- Maintained a strong culture of risk management and control by implementing effective processes and procedures.
- Actively manage relationships with business lines/corporate control functions and ensure alignment with enterprise and regulatory requirements
Digital Tech Specialist (Phone Channel Distribution)
TD Bank Financial Group
08.2018 - 08.2022
- Responsible for strategically articulating complex thoughts in an understandable, concise and business-like manner to help enhance customer understanding.
- Responsible for recognizing sales opportunities and providing recommendations to deepen relationship with the business whilst completing customer's initial request.
- Self-starter that's able to work proficiently both individually and in a group setting
- Strong problem-solving skills, flexible and able to adapt to changing priorities immediately
Access Control Officer (Toronto Pearson International Airport)
ASP Incorporated
12.2016 - 07.2018
- Performed Access Control Procedures, Managed and monitored restricted areas both in the Terminals and on Airside.
- Ensured all visitors display appropriate identification in restricted area of the Toronto Pearson International Airport & demonstrated superior customer service whilst ensuring a secure workspace
- Conducted routine security patrols within designated areas to ensure safety and compliance.
- Completed daily logs and incident/occurrence reports to document security-related activities.
- Performed proactive patrols across multiple terminal buildings, ensuring a secure environment for passengers, employees, and management.
- Delivered assistance and support to passengers, management, and employees as needed during patrols.
Education
Bachelor of Business Administration -
University of Guelph-Humber
04.2017
Skills
- Strong Digital Fluency with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Great ability to identify resolutions through problem solving skills & very consistent at recommending the most optimal solution(s) tailored to the business/customers' needs
- Proven ability to handle multiple tasks/priorities in an effective manner, whilst developing a trusting relationship in both supervisory and support staff roles
- Ability to help build overall sustainable quality in the business through discipline and consistency
- Excellent Interpersonal & Communication Skills Efficient when working individually and in a group setting whilst providing good judgement and decision making
- Great at marketing, accounting, data entry work and provides exceptional customer service and security (10 years in customer service jobs, 5 years in security)
- Self-motivated individual with strong attention to detail
- Well-organized
- Call center experience
- Complaint handling
- Computer skills
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Customer Care Officer III (TD Corporate)
TD Bank Financial Group
08.2022 - Current
Digital Tech Specialist (Phone Channel Distribution)
TD Bank Financial Group
08.2018 - 08.2022
Access Control Officer (Toronto Pearson International Airport)
ASP Incorporated
12.2016 - 07.2018
Bachelor of Business Administration -
University of Guelph-Humber
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