Shawn Johnson
St. Thomas,Canada
Summary
Dynamic professional driven by a commitment to continuous learning and innovation, recognized for employing analytical thinking and creativity to overcome challenges. Proven ability to deliver high-impact solutions in fast-paced environments, demonstrating strong problem-solving skills and adaptability.
Overview
11
11
years of professional experience
Work History
Afternoon Supervisor / Transit Dispatcher
Voyago
St. Thomas, Canada
12.2020 - Current
- Excellent, strong, proven customer service
- Take responsibility for the Emergency Response Plan in the event of a serious collision in conjunction with management
- Utilize radio to communicate effectively with all route drivers
- Alert drivers to road closures and other delays
- Manage and pull a variety of reports as per the Transit Supervisor’s directive
- Manage and assist with scheduling vehicle maintenance as required
- Answer phones, fax, and email correspondence in a professional and courteous manner
- Excellent time and stress management skills
- Good organization and communication skills
- Computer software experience in MS Office 365
- Understanding of dispatching software
- Ability to multitask efficiently
- Ability to adapt to new processes and technologies quickly
Security
The Pub on Richmond
London, Canada
11.2019 - 04.2020
- Addressed and attempted to resolve conflicts that took place on site
- Maintained a secure and safe premise for patrons and staff
- Enforced the no smoking rule within the premises of the building
- Checked customers for the appropriate ID before entering the premises
- Removed unwanted individuals from the building
Loss Prevention Officer
Synergy Protection Group Inc.
London, Canada
07.2019 - 12.2019
- Actively promoted, implemented, and monitored all risk management policies and procedures within the store to maintain a safe and secure workplace
- Prevented, detected, and/or apprehended persons responsible for committing criminal acts on the Value Village premises
- Conducted surveillance via CCTV and floor observations to determine possible theft
- Completed forms relating to the Trespass to Property Act; prepared reports in the loss prevention database for the possibility of using them in court
- Used Microsoft Office to complete all clerical tasks, including incident reports, daily logs, and spreadsheets
Mental Health Orderly
London Health Sciences Centre
London, Canada
11.2017 - 03.2019
- Provided emergency CPR/First Aid to patients when required
- Assisted patients with daily tasks of living, cleaning, changing, and feeding as needed
- Engaged in 1:1 patient care while building and maintaining professional relationships with patients
- Communicated daily with management and leaders to ensure the high-standard quality of care is being achieved
- Worked as part of a team to achieve the best results possible for the patients
Security Officer
St. Thomas Elgin General Hospital
St. Thomas, Canada
11.2013 - 11.2017
- Completed reports on daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Monitored and authorized entrance and departure of employees, visitors, and other persons to and from the hospital with excellent customer service skills
- Monitored CCTV and dispatching services, participated in staff escorts as well as patient observation under the Mental Health Act
- Maintained a safe and secure site by patrolling hospital grounds for signs of intrusion and ensured that the security doors and parking gates were secured
- Recognized with an accolade for going above and beyond the job duties and showing a commitment to safety
Education
Emergency Telecommunications -
Fanshawe College
London, ON04.2020
Police Foundations -
Westervelt College
London, ON08.2005
Skills
- CPR
- AED
- First Aid
- De-escalation skills
- Conflict Management
- Hospital Switchboard Experience
- CAD
- Intergraph
- PAL Certified
Skillscertifications
- CPR, AED and First Aid Certified (10+ years)
- De-escalation skills
- Conflict Management training
- Hospital Switchboard Experience – St. Thomas Elgin General
- Familiar with CAD and Intergraph
- PAL Certified
Timeline
Afternoon Supervisor / Transit Dispatcher
Voyago
12.2020 - Current
Security
The Pub on Richmond
11.2019 - 04.2020
Loss Prevention Officer
Synergy Protection Group Inc.
07.2019 - 12.2019
Mental Health Orderly
London Health Sciences Centre
11.2017 - 03.2019
Security Officer
St. Thomas Elgin General Hospital
11.2013 - 11.2017
Emergency Telecommunications -
Fanshawe College
Police Foundations -
Westervelt College
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