SHAVYA DHAWAN
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Team Lead/ Barista
Starbucks
11.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
Hostess/ Server/ Barista
World Of Barbie Cafe
05.2022 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Front Desk Receptionist
Holiday Inn Hotel
05.2022 - 11.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Representative
State Bank of India, SBI
04.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Rescue Volunteer
Jeev Daya (Animal Rescue NGO)
05.2021 - 09.2021
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
Education
PG DIPLOMA IN CREATIVE INDUSTRIAL MANAGEMENT -
SHERIDAN COLLEGE
Mississauga, ON01.2024
PG DIPLOMA IN HUMAN RESOURCE MANAGEMENT -
ALGOMA UNIVERSITY
Brampton, ON04.2023
BACHELOR OF ARTS (B.A.) IN ENGLISH LITERATURE -
ST XAVIERS
Ahmedabad, Gujarat06.2018
Skills
- Problem Resolution
- Project Development
- Time Management
- Project Management
- Problem-Solving Skills
- Administrative Skills
- Office Administration
- Customer Service
- Customer Support
- Employee Performance Evaluations
- Operations Management
- Team Player
- Team Leadership
- Cash Register Operation
- Espresso machine operation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Team Lead/ Barista
Starbucks
11.2022 - Current
Hostess/ Server/ Barista
World Of Barbie Cafe
05.2022 - 11.2022
Front Desk Receptionist
Holiday Inn Hotel
05.2022 - 11.2022
Rescue Volunteer
Jeev Daya (Animal Rescue NGO)
05.2021 - 09.2021
Customer Service Representative
State Bank of India, SBI
04.2021 - 03.2022
PG DIPLOMA IN CREATIVE INDUSTRIAL MANAGEMENT -
SHERIDAN COLLEGE
PG DIPLOMA IN HUMAN RESOURCE MANAGEMENT -
ALGOMA UNIVERSITY
BACHELOR OF ARTS (B.A.) IN ENGLISH LITERATURE -
ST XAVIERS
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