Shauna Hill
Georgetown,ON
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Daycare Attendant/Certified Dog Trainer
Wizard Of Paws
01.2023 - 12.2023
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water following instructions from pet owners.
- Evaluated animals to determine temperaments, abilities and aptitude for Daycare.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Watched dogs for triggers, signs of aggression and pack behaviors to keep a safe environment.
- Instructed dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Kept crates, kennels, and play areas neat and clean.
- Consulted with owners to discuss behavioral concerns and determine final goals.
Assistant Store Manager
Farm To Paw
03.2022 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensuring FIFO (First in, First out) is always used with stock.
- Coordinate and attend special events.
- Ensured general organization and cleanliness of the store and back storage room.
Community Builder
Farm To Paw
03.2020 - 03.2022
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certified Canine Obedience Trainer
Canine Academy
Campbellville, ON08.2021
High School Diploma -
Acton District High School
Acton, ON06.2018
Skills
- Animal Training
- Facilities Maintenance
- Customer Service
- Critical Thinking
- Problem-Solving
Certification
- Customer Experience Specialist Training
Timeline
Dog Daycare Attendant/Certified Dog Trainer
Wizard Of Paws
01.2023 - 12.2023
Assistant Store Manager
Farm To Paw
03.2022 - 01.2023
Community Builder
Farm To Paw
03.2020 - 03.2022
Certified Canine Obedience Trainer
Canine Academy
High School Diploma -
Acton District High School
- Customer Experience Specialist Training
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