Shauna Crowe
Yellowknife,NT
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Dedication to the wellbeing and conservation of flora and fauna. Outdoors-oriented.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Great Slave Dental Clinic
02.2022 - 08.2023
- Took payments with POS system and processed insurance claims.
- Booked appointments and managed the schedules of five different dental care practitioners.
- Worked with confidential documents and health records.
- Confirmed appointments, communicated with clients, and updated client records.
- Addressed patient concerns and questions, explaining dental procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created payment plans that suit a patient’s specific needs.
- Sent and received referrals for patients from across the Northwest Territories and Nunavut.
Receptionist and General Cleaner
Yellowknife Physiotherapy
07.2020 - 01.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, and postal mail.
- Scheduled and rebooked appointments for clients according to their needs.
- Cleaned and sanitized bathrooms, kitchen area, gym area, treatment rooms, and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Kitchen staff
McDonald’s
10.2018 - 06.2019
- Excelled at working both independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Line cook
Monkey Tree Pub
08.2017 - 08.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
Bachelor of Arts - Environmental Studies
University of Alberta
Edmonton, AB04.2027
No Degree - Adult Literacy And Basic Education (ALBE)
Aurora College
Yellowknife, NT06.2021
High School Diploma -
Ecole Sir John Franklin High School
Yellowknife, NT06.2017
Skills
- Organization and Time Management
- Verbal and Written Communication
- Customer and Client Relations
- Conflict Management
- Good Telephone Etiquette
- Interpersonal Communication
- Cleaning and Organization of Workspaces
- Critical Thinking
Languages
English
Native or Bilingual
Certification
- Certificate in Sustainability - In Progress - Expected Completion 2027
Timeline
Receptionist
Great Slave Dental Clinic
02.2022 - 08.2023
Receptionist and General Cleaner
Yellowknife Physiotherapy
07.2020 - 01.2021
Kitchen staff
McDonald’s
10.2018 - 06.2019
Line cook
Monkey Tree Pub
08.2017 - 08.2018
Bachelor of Arts - Environmental Studies
University of Alberta
No Degree - Adult Literacy And Basic Education (ALBE)
Aurora College
High School Diploma -
Ecole Sir John Franklin High School
Similar Profiles
Elaine Joyce GamoElaine Joyce Gamo
Dental Assistant at Great Slave Dental ClinicDental Assistant at Great Slave Dental Clinic
Elizabeth BonnevieElizabeth Bonnevie
Administrator at Yellowknife Physiotherapy, Sport & Rehab ClinicAdministrator at Yellowknife Physiotherapy, Sport & Rehab Clinic
Matthew LeMessurierMatthew LeMessurier
Intermediate Fleet Manager at Great Slave Helicopters 2018 Ltd.Intermediate Fleet Manager at Great Slave Helicopters 2018 Ltd.