YLIIA ZUKOVA

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies, and labor.

• Kept work areas clean, neat and organized to promote safety, productivity and team success
• Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions
• Chose, inspected, weighed, and measured ingredients for each production run
• Tested raw materials and products to determine moisture, acidity and other levels
• Managed time efficiently in order to complete all tasks within deadlines

Launched a delivery project, work with and training of couriers, control of work outlets, network operations, delivery menu development .

Developer of a new company project - pizza as a new product : direction launch, product placement, equipment installation control, writing work standards for the project such as cleanliness, product handling, technological maps, launch of recipes and

product distribution, sales control, additional training in making and working with pizza.

Tours organization, bookings, research on potential tourism clients, hotels, airlines etc.

consultation and training of partners regarding retail outlets: income, expense, inventory, finance, distribution.

Communication with partners on all questions related to opening a bakery franchise,took part in developing an international project ( opening a Franchise bakery in Latvia)

Starting position - waitress at a cafe (making coffee, waiting tables, cleaning, till handling) It was followed by a promotion to a Cafe Administrator ( contact with suppliers, cash ups, staff control, inventory checks)