Shaun Slay
Windsor
Summary
Professional with solid experience in customer support, adept at resolving inquiries efficiently and enhancing customer satisfaction. Known for strong team collaboration and adaptability to changing needs, consistently delivering reliable results. Skilled in communication, problem-solving, and multi-tasking, with focus on meeting and exceeding performance goals. Recognized for positive attitude and effective interaction with diverse customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
LGC Staffing Agency
12.2019 - 11.2024
- - Ranked top 3 in the department for Average Handling Time, averaging under 5 minutes per call
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- - Built strong rapport with diverse clientele using active listening and tailored communication strategies
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Janitorial Technician
Coverall Cleaning Concepts
08.2012 - 10.2019
- - Consistently scored highest in departmental Cleanliness Audits for 3 years running
- - Practiced proactive hazard prevention and customer-first facility care—strengths transferable to managing client concerns
- Enhanced team efficiency by providing training to new janitorial staff members on best practices and procedures.
Education
Certificate of Technical Studies - WHMIS (GHS)
ESafetyfirst
Windsor, ON07-2025
Certificate of Technical Studies - CompTIA Cybersecurity Analyst (Cysa+)
Per Scholas
Detroit, MI04-2024
Skills
- Client support
- Effective inbound call management
- Mediation skills
- - Client Satisfaction Strategy
- - Active Listening & Empathy
- - Multitasking Under Pressure
- Technical knowledge
- Experienced in Excel-based data analysis
- - CRM Familiarity (Add platforms used, if applicable)
- - Survey & Feedback Implementation
- Systematic issue resolution
Languages
English
Native or Bilingual
Certification
Certified Cybersecurity Analyst (CySA+) Per Scholas – Detroit, MI | Apr 2024
Timeline
Inbound Customer Service Representative
LGC Staffing Agency
12.2019 - 11.2024
Janitorial Technician
Coverall Cleaning Concepts
08.2012 - 10.2019
Certificate of Technical Studies - WHMIS (GHS)
ESafetyfirst
Certificate of Technical Studies - CompTIA Cybersecurity Analyst (Cysa+)
Per Scholas
Similar Profiles
Shanica DuckettShanica Duckett
Host/Server/Bartender at PeopleReady/Chase Staffing/LGCHost/Server/Bartender at PeopleReady/Chase Staffing/LGC
Alyssa CheathamAlyssa Cheatham
Home Health Aide at LGC StaffingHome Health Aide at LGC Staffing
DIANA ZAVALA CAMPOSDIANA ZAVALA CAMPOS
Waitress at LGC Hospitality StaffingWaitress at LGC Hospitality Staffing
Winston LagboWinston Lagbo
Production Associate at Cleveland-Cliffs IncProduction Associate at Cleveland-Cliffs Inc
Serenity RobertsSerenity Roberts
Grill Cook at Cracker Barrell Old Country StoreGrill Cook at Cracker Barrell Old Country Store