Bukola AJIBOLA
Brandon,Canada
Summary
Managed prescription preparation and inventory oversight using Kroll software, consistently achieving high standards in customer service and operational accuracy.
Overview
8
8
years of professional experience
Work History
Inbound Customer Service Representative
IO Solutions Contact Center Inc.
08.2024 - Current
- Ask the customer about the problem and solve it within a reasonable time limit & during the first contact.
- Actively listen to customers, offer the appropriate products and services based on the customer’s needs.
- Promote the different products and services.
- Use the appropriate resources; programs and software to meet the customer’s demands.
- Complete accurate transactions in effective and precise manner with an attention to detail.
- Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided.
- Receive and incorporate feedback on a regular basis, to improve your personal & professional development.
- Commit to being there for our customers and share our dedication in striving to deliver world class customer service and first call resolution.
Pharmacy Assistant Intern
Sobeys Pharmacy
09.2025 - 10.2025
- Supported pharmacists in preparing, labelling and packaging prescription medications.
- Assisted patients with inquires about prescriptions and over-the-counter products.
- Organised and maintained patient records under pharmacist supervision.
- Monitored stock levels, rotated medications and removed expired.
- Ensured compliance with pharmacy safety standards and confidentiality guidelines.
Business Development Manager (SaaS)
Premier Medical System
05.2023 - 06.2023
- Collaborated with sales, marketing, and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Liaised with external stakeholders to form strategic partnership with prospective clients.
- Maintained thorough records of prospective client contacts and interaction in CRM.
- Created and executed outbound demand generation campaigns, calls and emails deliver qualified leads for sales team.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Developed deep understanding of customer needs, priorities, and pinpoints to deliver customized service.
- Built diverse sales pipeline to exceed
Medical Sales Representative
Lyn - Edge Pharmaceutical ltd
12.2017 - 05.2023
- Ensured that clients receive the highest level of customer service. Score 90% in a quarterly customer satisfaction survey.
- Analyzed sales/metric data from designated territory to help evolve sales strategy.
- Created and maintained a robust sales pipeline. Identified up to 50 new leads quarterly.
- Prepared and delivered product presentation and answered questions about products to increase sales by 70%.
- Penetrated new territories, successfully establishing 90% relationship with the clients.
Education
Diploma - Pharmacy Assistant
Sundance College
Alberta, Canada10.2025
BSc - Biochemistry
Ladoke Akintola University of Tech
Ogbomoso, Nigeria07.2014
Skills
- Utilized Microsoft Office 365 applications to assist in data organization and presentation creation Supported team members in leveraging Excel for data analysis and PowerPoint for effective communication Provided guidance on best practices for document formatting and presentation design
- Assisted in obtaining relevant certifications to enhance professional skills Supported team members in understanding certification requirements Contributed to maintaining compliance with industry standards
- Administered first aid and CPR to individuals in emergency situations Assisted in maintaining a safe environment by responding promptly to health-related incidents Supported training sessions on first aid techniques for community members
- Administered basic life support techniques to ensure patient safety and well-being
- Collaborated with team members to achieve project goals Assisted in developing critical thinking skills through group discussions Supported effective planning and communication strategies
- Assisted in prescription processing and dispensing support Provided support to team members in managing software tasks Contributed to maintaining accurate records of prescriptions
- Assisted customers with inquiries and concerns regarding services Supported patients in navigating healthcare processes and accessing necessary resources Provided timely responses to enhance customer satisfaction
- Assisted in tracking inventory levels and managing stock supplies effectively Supported team members in maintaining accurate records of stock movements Contributed to the organization of inventory audits and reconciliations
- Processed insurance claims and billing inquiries efficiently Assisted clients with understanding their coverage and payment options Supported team in maintaining accurate records and documentation
- Assisted in processing transactions at point of sale locations Supported cash handling procedures to maintain accuracy and security Helped train new staff on cash register operations
- Supported adherence to confidentiality protocols and compliance regulations Assisted in maintaining secure handling of sensitive information Contributed to training sessions on compliance best practices
- Facilitated resolution of conflicts among team members to maintain a collaborative work environment Supported problem-solving initiatives by identifying root causes and proposing actionable solutions Assisted in mediating discussions to foster understanding and cooperation among stakeholders
- Assisted in managing call handling processes and utilizing CRM systems effectively Supported team members in navigating customer interactions and maintaining accurate records Contributed to improving customer satisfaction through efficient communication practices
- Assisted teams in completing projects on schedule and within budget parameters Supported effective communication among team members to enhance collaboration Organized tasks to optimize time management and project delivery
Languages
English
Professional Working
Timeline
Pharmacy Assistant Intern
Sobeys Pharmacy
09.2025 - 10.2025
Inbound Customer Service Representative
IO Solutions Contact Center Inc.
08.2024 - Current
Business Development Manager (SaaS)
Premier Medical System
05.2023 - 06.2023
Medical Sales Representative
Lyn - Edge Pharmaceutical ltd
12.2017 - 05.2023
Diploma - Pharmacy Assistant
Sundance College
BSc - Biochemistry
Ladoke Akintola University of Tech