Shatrughna Kumar
Vancouver ,BC
Summary
Proactive and meticulous Underwrite with over 7 years of experience in mortgage industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
Work History
Cluster Manager- Credit (Mortgage Underwriter)
Hinduja Housing Finance Limited
05.2022 - 12.2023
- Underwriting of Construction, Commercial and Mortgage applications
- Analyzing and verifying the credit history, income, assets, and liabilities of the loan applicants
- Evaluating the risk level and the repayment capacity of the borrowers
- Authorizing and underwriting loans within the assigned authority limits and service-level agreements
- Reviewing and specifying the loan conditions and requirements as necessary
- Communicating and negotiating with the lenders, brokers, and customers to resolve any issues or discrepancies
- Ensuring compliance with the mortgage insurer’s policies, procedures, and underwriting criteria
- Escalating any exceptions or high-risk files to the senior underwriter or manager for approval
- Preparing and maintaining accurate and complete documentation and reports on the loan files
- Staying updated on the market trends, industry regulations, and product changes
- Providing feedback and recommendations to improve the underwriting process and quality.
Cluster Manager- Credit (Mortgage Underwriter)
KIFS Housing Finance Limited
11.2018 - 03.2022
- Underwiring of mortgage, construction and commercial applications as per the policy
- Analyzing and verifying loan applicants’ credit history, income, assets, and liabilities
- Assessing the risk level and the repayment capacity of the borrowers
- Authorizing and underwriting loans within the assigned authority limits and service-level agreements
- Reviewing and specifying the loan conditions and requirements as necessary
- Communicating and negotiating with the lenders, brokers, and customers to resolve any issues or discrepancies
- Ensuring compliance with the regulatory standards, company policies and guidelines
- Documenting and effectively communicating reasons for the approval or rejection of loans
- Staying updated on the market trends, industry regulations, and product changes
- Providing feedback and recommendations to improve the underwriting process and quality.
Branch Credit Manager (Mortgage Underwriting)
Aadhar Housing Finance Limited
10.2017 - 11.2018
- Supported the senior mortgage underwriter in analyzing and verifying the loan applicants' credit history, income, assets, and liabilities for mortgage, construction and commercial
- Evaluating the risk level and the repayment capacity of the borrowers
- Authorizing and underwriting loans within the assigned authority limits and service-level agreements
- Reviewing and specifying the loan conditions and requirements as necessary
- Communicating and negotiating with the lenders, brokers, and customers to resolve any issues or discrepancies
- Ensuring compliance with the mortgage insurer’s policies, procedures, and underwriting criteria
- Escalating any exceptions or high-risk files to the senior underwriter or manager for approval
- Preparing and maintaining accurate and complete documentation and reports on the loan files
- Staying updated on the market trends, industry regulations, and product changes
- Providing feedback and recommendations to improve the underwriting process and quality.
Credit Officer (Mortgage Loan Processor)
DHFL Sales and Services Limited
06.2016 - 07.2017
- Receiving and reviewing Construction, Commercial and mortgage loan applications and documents from the sales executives and customers
- Checking the accuracy and completeness of the information and data provided
- Preparing and sending credit reports, title searches, appraisals, and other documents to the underwriter
- Following up with the lenders, customers, and third parties to obtain any missing or additional information
- Updating and maintaining the loan files and records in the database and software systems
- Ensuring compliance with the company policies, procedures, and regulatory standards
- Providing excellent customer service and communication to the lenders and customers throughout the loan process.
Sales Executive- Banquet
Lemon Tree Hotels
12.2012 - 06.2013
- Identifying and contacting prospective clients, such as individuals, corporations, associations, and organizations, who may require banquet services for various events and functions
- Conducting site inspections and tours of the hotel and its banquet facilities with the clients
- Presenting and explaining the features, benefits, and packages of the hotel’s banquet services and facilities
- Negotiating and finalizing the contracts and agreements with the clients
- Coordinating and communicating with the banquet operations team and other hotel departments to ensure the smooth and successful execution of the events and functions
- Providing excellent customer service and satisfaction to the clients before, during, and after the events and functions
- Maintaining and updating the records and reports of the sales activities and performance
- Attending trade shows, exhibitions, and networking events to promote the hotel’s banquet services and facilities and generate new leads and referrals
- Achieving the sales targets and goals set by the hotel management.
Education
MBA - Business
University Canada West
Vancouver, Canada03.2025
Post Graduate Diploma in Banking & Services - Banking And Finance
Amity Global Business School
Noida, India04.2014
Bachelor of Science - Hospitality And Tourism Management
Institute of Hotel Management-Mumbai
Mumbai, India04.2012
Skills
- Customer Services
- Negotiations Skills
- Problem-solving aptitude
- Relationship Building
- Team Collaboration
- Multitasking
Accomplishments
- I was a member of the starting operations in North-India for KIFS Housing Finance in the North-Indian region.
- Achieved highest numbers of applications underwriting through efficiency of underwriting skills.
- Achieved 700 thousands target by completing underwriting with accuracy and efficiency.
Languages
English
Hindi
Achievements
Have been awarded for best employee of the year-2019 From Kifs Housing finance Limited
I have met the Branch target every months.
Timeline
Cluster Manager- Credit (Mortgage Underwriter)
Hinduja Housing Finance Limited
05.2022 - 12.2023
Cluster Manager- Credit (Mortgage Underwriter)
KIFS Housing Finance Limited
11.2018 - 03.2022
Branch Credit Manager (Mortgage Underwriting)
Aadhar Housing Finance Limited
10.2017 - 11.2018
Credit Officer (Mortgage Loan Processor)
DHFL Sales and Services Limited
06.2016 - 07.2017
Sales Executive- Banquet
Lemon Tree Hotels
12.2012 - 06.2013
MBA - Business
University Canada West
Post Graduate Diploma in Banking & Services - Banking And Finance
Amity Global Business School
Bachelor of Science - Hospitality And Tourism Management
Institute of Hotel Management-Mumbai
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