Shashikanth Bonda
Montreal,Quebec
Summary
Highly motivated and results-driven professional with 1 year of customer service experience and 2-3 years of business development experience, seeking a challenging role that leverages BBA graduation and post-graduation certificate in business management. Committed to delivering exceptional customer experiences and driving business growth through innovative strategies and relationship building. Skilled Business Development leader offering 2-3 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
3
3
years of professional experience
Work History
Business Development Manager
Softech Solutions
12.2018 - 04.2021
- Conducted market research and analysis to identify potential business opportunities and target markets
- Developed and executed strategic plans to expand the company's customer base and increase revenue
- Identified and pursued new partnerships and business relationships to drive growth and enhance the company's market presence
- Presented proposals and negotiated contracts with potential clients, resulting in successful business acquisitions
- Monitored industry trends and competitor activities to proactively adjust business strategies for a competitive advantage.
Customer Service Representative
Wipro Technologies
12.2017 - 11.2018
- Provided excellent customer service and support through various channels, including phone, email, and live chat
- Addressed customer inquiries, resolved issues, and ensured a high level of customer satisfaction
- Effectively communicated product information and promotions, resulting in increased customer engagement and sales
- Collaborated with cross-functional teams to streamline processes and improve customer experience
- Maintained accurate records of customer interactions and feedback to assist in process improvement.
Education
Post -
Bachelor of Business Administration (BBA) - Business Accountancy
Osmania University
Hyderabad, Telengana06.2017
Post Graduation Certificate - Business Management
Lambton College
Sarnia, Ontario04.2023
Skills
- Customer Relationship Management
- Market Research and Analysis
- Sales and Business Development
- Strategic Planning and Execution
- Negotiation and Contract Management
- Team Collaboration and Leadership
- Communication (Verbal and Written)
- Problem Solving and Decision Making
- Time Management and Prioritization
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Market and Competitive Analysis
- Budgeting and Expenditures
- Sales Tracking
- Referral Management
Timeline
Business Development Manager
Softech Solutions
12.2018 - 04.2021
Customer Service Representative
Wipro Technologies
12.2017 - 11.2018
Post -
Bachelor of Business Administration (BBA) - Business Accountancy
Osmania University
Post Graduation Certificate - Business Management
Lambton College
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