Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Websites
Volunteer Experience
Timeline
Generic

Flavio Flav Conte

Surrey,Canada

Summary

Dynamic Business Development Manager with over 25 years of experience in technical sales and customer service, notably at WJ Groundwater Canada Ltd. Proven track record of tripling revenue and fostering strategic partnerships. Skilled in project management and relationship building, with a strong focus on achieving sales growth and enhancing customer satisfaction.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Business Development Manager

WJ Groundwater Canada Ltd.
Surrey, BC
11.2024 - Current
  • Develop and manage the NEW Pump & Power division and drive sales growth
  • Provided pump rental and sales for applications in the Civil, Municipal and user markets
  • Develop NEW markets to increase business opportunities. Selling/servicing pumps.
  • Alternate services in water treatment. Increase rental revenue with alternate products.
  • Managed a staff of ~10 office, yard/drivers and mechanics
  • Developed strategic partnerships with key stakeholders to enhance business growth.
  • Coordinated marketing efforts to promote products and services in target markets.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Maintained a database of existing customers and prospective leads.
  • Developed and implemented strategies to increase sales and market share.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Organized meetings between senior management and prospective customers.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Researched target markets to understand the needs of current and potential customers.
  • Attended tradeshows and conferences to network with potential clients.

Branch Manager / Business Development

NexGen Environmental Services Ltd.
Langley, BC
01.2020 - 07.2024
  • Design and troubleshoot Water Treatment systems for pH, Turbidity, Hydrocarbon and Total/Dissolved Metal Treatment systems.
  • Entrepreneurial opportunity that allowed me to manage the company Sales, AP, AR, Procurement, HR, Safety/First Aid, WCB.
  • Built strong relationships in the construction community.
  • Increased sales from $250K (2019) to >$4M (2021)
  • Managed a staff of 10 of field and office employees
  • Developed customer relationships and addressed client inquiries promptly.
  • Implemented safety protocols and conducted regular safety audits.
  • Analyzed operational processes and recommended improvements for efficiency.
  • Monitored financial performance and prepared budget reports for review.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Planned work schedules to maintain adequate staffing levels.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Designed sales and service strategies to improve revenue and retention.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Coordinated preparation of external audit materials and external financial reporting.

Assistant Project Manager

Peak Construction Inc.
Surrey, BC
01.2018 - 01.2019
  • Onsite PM responsible for coordinating the project with the Owners, City and trades.
  • Prepared contracts, drawings, design changes. Organize Permits/applications. Purchasing and receiving.
  • Temporary position

Business Development and Project Manager

Sumas Remediation Services Inc.
North Vancouver, BC
01.2013 - 01.2017
  • Managed a daily schedule involving Quotations, Selling, servicing, coordination and Project Management
  • Maintain a high standard of customer service with positive feedback from all clients.
  • Researched new business opportunities outside current niche for products and develop a new revenue source in consumable product sales and distribution.
  • Estimating, Purchasing, Shipping & Receiving, Inventory Control, system design.
  • Negotiated partnership agreements with vendors & competitors
  • Tripled business in the Water Treatment Division

Sales Manager, Sales & Project Manager

Stormtec Filtration Inc.
Delta, BC
01.2010 - 01.2013
  • Sales Manager for a team of 5 sales people with a $6M BC territory.
  • Redistribute focus of the Sales team among Key Market segments.
  • Focus on rebuilding company image and business growth, Profit margins along with revenue under the tutelage of a new CEO/President
  • Managed a schedule involving creating Estimates, Quotes, Selling, purchasing, Shipping & Receiving, servicing, Project coordination and Management of up to 125 projects per year.
  • Utilized Salesforce CRM software

Territory Manager

Rexnord Canada
Burnaby, BC
01.2007 - 01.2010
  • Developing and maintaining a high standard of customer service in power transmission in the Lumber, Pulp & Paper, Mining, Marine and Food & Drink industries.
  • Establish and build on current customers as well as building up new accounts within existing and pursued new businesses.
  • Secured largest Gearbox repair in the company’s Canadian history.
  • Traveled throughout BC to build business with distributor network and build on NEW OEM and End User accounts.

Technical Sales & Territory Manager

Westcoast Cylinders Inc.
New Westminster, BC
01.1996 - 01.2007
  • Promoted from Inside Sales to Sales Coordinator to Territory manager for BC
  • Built and maintained client base and customer loyalty through high quality customer service and delivery, developed strong customer rapport building skills
  • Generated new revenue and handled existing customer base
  • Marketed products and cultivated territory
  • Fostered and maintained positive, professional relationships with clients
  • Responsible for order entry, manufacturing, design, expediting orders
  • Designed and developed pricing sheets

Inside Sales & Technical Support

Fleck Brothers
Vancouver, BC
01.1990 - 01.1996
  • Sold and service components in both Hydraulic and pneumatic systems
  • Purchasing, Expediting and Inventory Control
  • Awareness of good filtration products for Industrial and Mobile hydraulic and Pneumatic applications.
  • Created quotes to supply and manufacture hydraulic/pneumatic system packages. Designed and developed a quote system with custom estimate Form. Expedited all items in order to meet promise Delivery dates.

Draftsman/Designer/Estimator

Durand Raute (... now Raute)
New Westminster, BC
01.1986 - 01.1990
  • Designed and developed pneumatic and hydraulic systems
  • Detail drawings
  • Created quotes to supply and manufacture hydraulic/pneumatic system packages
  • Purchased and expedited components
  • Reverse engineered sample and/or used equipment components

Education

ESCABC – CESL
07.2025

Mechanical Design and ACAD

BCIT
Burnaby, BC
01.1996

Business Administration

Douglas College
New Westminster, BC
01.1987

Skills

  • Over 25 Years of success in technical sales and customer service in the Industrial and Construction Industry in BC, >15 years in Construction Management
  • Capable of multitasking and managing multiple projects
  • Liaise with many levels of decision makers with Engineers, Developers, Sub trades and Municipal departments
  • Track record of meeting projects on time and within budget
  • Negotiated and processed contracts, Change orders, Invoicing, Billing
  • Skills and experience in a Leadership/Coach role and team building
  • Managed a staff ~12 and a workforce of ~50
  • Safety conscious
  • Proficient verbal and written Communication skills
  • Proficient in Microsoft Word, Excel, Outlook and Access, Experience with Quickbooks, AutoCAD, Adobe, Bluebeam, ACT , Salesforce, and Netsuite
  • Mechanical design
  • Project management
  • Customer relationship management
  • Sales strategy development
  • Data analysis
  • Technical troubleshooting
  • Market research
  • Team leadership
  • Proficient in [software]
  • Prospecting
  • Consultative and relationship selling
  • Goals and performance
  • Cost management
  • Product demonstrations
  • Competitive analysis
  • Strategic partnerships
  • Marketing
  • Relationship development
  • Business development and planning
  • Lead generation
  • Operations
  • Revenue generation
  • CRM management
  • Proposal writing
  • Revenue development
  • Strategic planning
  • Negotiations
  • Verbal and written communication
  • Customer service
  • Relationship building
  • Analytics
  • Staff management
  • CRM platforms
  • Decision-making

Certification

  • Forklift Operator Certification – IVES Training 2020
  • First Aid – St Johns Ambulance Level I 2020

Hobbies and Interests

Softball, Golf, Skiing, Curling, Outdoor pursuits, Travelling, Hiking, Camping, Fishing

Volunteer Experience

  • Semiahmoo Minor Hockey Association, Team Manager, 2003, 2014
  • White Rock Baseball Association, Assistant Coach, 2004, 2014
  • Peace Arch Soccer Association, Team Coach, 2001, 2012
  • Semiahmoo Lacrosse Association, Assistant Coach/Team Manager, 2003, 2005
  • Bayside Rugby Association, Volunteer, 2009, 2018
  • Langley Good Times Cruise In, Market Square Organizing Committee, 2001, 2012

Timeline

Business Development Manager

WJ Groundwater Canada Ltd.
11.2024 - Current

Branch Manager / Business Development

NexGen Environmental Services Ltd.
01.2020 - 07.2024

Assistant Project Manager

Peak Construction Inc.
01.2018 - 01.2019

Business Development and Project Manager

Sumas Remediation Services Inc.
01.2013 - 01.2017

Sales Manager, Sales & Project Manager

Stormtec Filtration Inc.
01.2010 - 01.2013

Territory Manager

Rexnord Canada
01.2007 - 01.2010

Technical Sales & Territory Manager

Westcoast Cylinders Inc.
01.1996 - 01.2007

Inside Sales & Technical Support

Fleck Brothers
01.1990 - 01.1996

Draftsman/Designer/Estimator

Durand Raute (... now Raute)
01.1986 - 01.1990

ESCABC – CESL

Mechanical Design and ACAD

BCIT

Business Administration

Douglas College

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Flavio Flav Conte