Sharosa Wright-stephenson
Mississauga,ON
Summary
Customer service professional with 5 years of experience dedicated to providing exceptional service and support. Demonstrates advanced communication and people skills, ensuring customer satisfaction and fostering positive relationships. Consistently punctual and ready to learn, with a focus on enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Customer service/administration
KGS research
05.2021 - 11.2024
- Conducted outbound calls and collected client surveys, enhancing customer feedback quality
- Prepared detailed documents using Excel for supervisors, ensuring data accuracy and clarity
- Collaborated effectively with team members to meet project deadlines and improve workflow efficiency
- Streamlined customer feedback process, boosting survey completion rates and data quality while meeting tight project deadlines
- Created comprehensive Excel reports for supervisors, ensuring data accuracy and clarity to support informed decision-making
Child care assistance
PLASP
09.2018 - 06.2020
- Supported teachers in daily activity planning, ensuring engaging and educational experiences
- Assisted in meal preparation, promoting healthy eating habits among children
- Ensured safe and orderly discharge of children, maintaining a secure environment
- Fostered child development through engaging activities, promoting safe learning environments and nurturing positive relationships with families
- Implemented age-appropriate educational programs, enhancing children's cognitive and social skills while maintaining high safety standards
Education
Ascension of our lord
Canada06.2017
Skills
- Customer service
- Communication
- People skills
- Punctuality
- Adaptability
Languages
English
Native or Bilingual
Timeline
Customer service/administration
KGS research
05.2021 - 11.2024
Child care assistance
PLASP
09.2018 - 06.2020
Ascension of our lord
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