SHRUTI JAIN
Customer Service
Oakville,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service/Administration
Dawn-hill Immigration Consulting Inc.
11.2023 - 08.2024
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Organized detailed records of customer interactions in the company''s CRM system for easy reference by all team members involved in ongoing cases.
- Implemented creative solutions for complex customer issues, resulting in successful issue resolution and satisfied clients.
- Managed a high volume of inbound calls, providing accurate information and timely assistance to customers.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate guidance to customers.
- Drafting and responding to emails and website messages or inquires
- Reception area management - greeting and ushering clients
- Handling, sorting, organizing, and filing confidential materials and information
- Detail-oriented, with superior organizational skills during preparation of client case files and logbook
- Maintaining satisfactory relationships with all clients, acting as their go-to for all questions, issues and requests.
Team Leader
SEO Birds Marketing (P) Ltd
08.2018 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Sales Associate
Pure Gold Jewellers Llc
05.2017 - 06.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Life Licensing Qualification Program - Life Insurace
Primerica
Markham, ON 05.2001 -
Bachelors of Commerce
Delhi University
New Delhi, India06.2009
Professional Jewelry Design - CAD- Rhino
Indian Institution of Gems & Jewelry
Mumbai, India10.2013
Diamond Graduate - Diamond Grading
International Gemological Institute
New Delhi, India04.2010
Diploma in Jewelry Design -
Ensign Institute
New Delhi, India05.2007
Skills
Office Administration
Administrative Assistance
Customer Service
Public Relations
Strong Communication
Data Entry
MS Office
Outlook
Team Player
Feedback Handling
Documentation
Organization
Fast Learner
Problem-Solving
Teamwork and Collaboration
Multitasking and Time Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Customer Service/Administration
Dawn-hill Immigration Consulting Inc.
11.2023 - 08.2024
Team Leader
SEO Birds Marketing (P) Ltd
08.2018 - 09.2023
Sales Associate
Pure Gold Jewellers Llc
05.2017 - 06.2018
Life Licensing Qualification Program - Life Insurace
Primerica
05.2001 -
Bachelors of Commerce
Delhi University
Professional Jewelry Design - CAD- Rhino
Indian Institution of Gems & Jewelry
Diamond Graduate - Diamond Grading
International Gemological Institute
Diploma in Jewelry Design -
Ensign Institute