Sharon MacFadzen
Saint John,NB
Summary
Self-motivated, exceptional multi-tasking, ability to prioritize, very organized individual, punctual, team player, courteous, positive and have willingness to learn, problem solving skills Ability to work as a team or independently Enjoy a challenge Excellent telephone and switchboard skills 1-25 lines Developed written and oral communication skills Typing speed of 65 words per minute Proficient in MS Office application such as MS Word, Excel, Outlook, Era database, Internet, Basware, NS5, and PowerPoint
Overview
16
16
years of professional experience
1
1
Certification
Work History
Level II Dental Assistant
Hi Tech Family Dentistry
Saint John, New Brunswick
04.2018 - Current
- Performed greeting and seating of patients while providing reassurance to those feeling nervous, as well as supporting dentists in a wide range of procedures including restorations, root canals, crown/bridge preps, denture making, and implant placement. Proficiently utilized iTero scanning for digital impressions and partnered with Invisalign cases. Demonstrated advanced skills in impression-taking for night guards/day guards, custom trays, and jaw relation records trays; additionally assisted with various surgical procedures such as extractions, apicoectomies, flap surgeries,
Level II Dental Assistant
Hi Tech Family Dentistry - Dr. Bella Panjwani
Saint John, New Brunswick
12.2015 - 09.2017
- Demonstrated promptness and courtesy in managing patient flow and seating.
- Assisting dentist with restorations, extractions, apicoectomies, gingivectomies, root canals, cerac and metal crowns, scaling and cleanings, taking impressions for bite planes, taking traditional and digital radiographs and pans, doing OHI, polishing and fluoride treatments for the hygienist
- Executed various laboratory tasks, such as combining impression materials and creating casts from dental impressions.
- Maintaining sterilization and cleanliness of office
- Managed scheduling, call handling and document organization for administrative tasks.
- Ensured accurate and thorough records of all dental treatments administered to patients.
- Assisted patients from reception to examination area in a friendly and informative manner.
- Performed support services including stocking rooms with supplies, cleaning trays, and changing barriers between patients.
Appointment Coordinator
Dealermine Inc
Saint John, New Brunswick
08.2015 - 12.2015
- Booking service appointments for customers, ensuring customer's needs are met
Casual Level II Dental Assistant
Cranston Ave Dental Clinic - Dr. Kelly Shaw
Saint John, New Brunswick
08.2014 - 04.2015
- Assisted in dental procedures including restorations, extractions, and film radiography.
- Promoted cleanliness and sterilization in the office.
- Provided exceptional customer service by greeting and seating patients.
Casual Level II Dental Assistant
Cranston Ave Dental Clinic - Dr. Jeff Bower
Saint John, New Brunswick
07.2014 - 04.2015
- -Provided support to dentist by assisting with restorations, placing and removing rubber dams and clamps, performing extractions and crown preparations, as well as taking film radiographs.
- Upheld high standards of cleanliness and sterilization in the office.
- Provided prompt greetings and seated patients efficiently.
Casual Level II Dental Assistant
Dr. Andrew Halford, Endodontist
Saint John, New Brunswick
01.2014 - 11.2014
- Provided support to Doctor in performing root canal consultations, procedures, and maintaining office cleanliness and sterilization.
- Ensured patients were promptly greeted and seated.
- Managed telephone operations, scheduling appointments and handling document scanning and faxing.
Level II Dental Assistant
AA Dental Clinic
Saint John/St. Stephen, New Brunswick
04.2014 - 06.2014
- Assisted dentist in performing various dental procedures including restorations, root canals, crown preparations, extractions, and taking radiographs (both film and digital).
- Maintained the sterilization and cleanliness of the office.
Dental Assistant School Practicum
Dr. R. P. Quinlan
Saint John, New Brunswick
05.2013 - 06.2013
- Greeted patients and attentively evaluated their concerns.
- Provided assistance to dentist in various dental procedures including restorations, root canals, crown/bridge preparations, and extractions. Took and developed film radiographs, as well as performed impression taking and fabrication of bleaching trays.
Shuttle Driver/Customer Service
Lexus of Saint John
Saint John, New Brunswick
03.2013 - 06.2013
- Transported guests to different locations and picked up parts for vehicle repairs while also providing car wash and detailing services for guest and inventory lot vehicles.
- Booked appointments and directed inbound calls to appropriate departments.
Receptionist/Service Cashier
Centennial Pontiac/Centennial Buick GMC/O'Learys Buick GMC
Saint John, New Brunswick
06.2008 - 02.2012
- Managed telephone switchboard operations, directing calls to designated departments and delivering excellent customer service.
- Maintained several daily responsibilities including printing morning cash reports, balancing previous day's payments, counting float, printing evening batch report, and accepting end-of-day payments.
- Entered completed work orders, providing detailed explanations of services and repairs to customers and facilitating invoice processing.
Education
Level II Dental Assistant Diploma -
Dental Assistant's College of Saint John
01.2013
Legal Receptionist Diploma -
Compu College School of Business
01.2000
High School Diploma -
Saint John High School
01.1999
Skills
- Self-motivated
- Exceptional multi-tasking
- Ability to prioritize
- Very organized individual
- Punctual
- Team player
- Courteous
- Positive attitude
- Willingness to learn
- Problem-solving skills
- Ability to work as a team or independently
- Excellent telephone and switchboard skills (1-25 lines)
- Developed written and oral communication skills
- Typing speed of 65 words per minute
- Proficient in MS Office applications such as MS Word, Excel, Outlook, Era database, Internet, Basware, NS5, and PowerPoint
- Inventory Management
- Patient Counseling
- Patient Education
- Instrument preparation
- Equipment Sterilization
- Treatment Room Breakdown
- First Aid Training
Certification
- CPR C and AED Expires 2028
Volunteer Experience
St. John Ambulance
Volunteer Medical First Responder August 2015 - October 2019 (500 hours)
Circle Square Ranch
Summers 1995 - 2000
References
- Dr. John Sherrard, 721-8052
- Dr. Jeff Bower, 652-1119
- Dr. Bella Panjwani, 651-6965
Timeline
Level II Dental Assistant
Hi Tech Family Dentistry
04.2018 - Current
Level II Dental Assistant
Hi Tech Family Dentistry - Dr. Bella Panjwani
12.2015 - 09.2017
Appointment Coordinator
Dealermine Inc
08.2015 - 12.2015
Casual Level II Dental Assistant
Cranston Ave Dental Clinic - Dr. Kelly Shaw
08.2014 - 04.2015
Casual Level II Dental Assistant
Cranston Ave Dental Clinic - Dr. Jeff Bower
07.2014 - 04.2015
Level II Dental Assistant
AA Dental Clinic
04.2014 - 06.2014
Casual Level II Dental Assistant
Dr. Andrew Halford, Endodontist
01.2014 - 11.2014
Dental Assistant School Practicum
Dr. R. P. Quinlan
05.2013 - 06.2013
Shuttle Driver/Customer Service
Lexus of Saint John
03.2013 - 06.2013
Receptionist/Service Cashier
Centennial Pontiac/Centennial Buick GMC/O'Learys Buick GMC
06.2008 - 02.2012
Level II Dental Assistant Diploma -
Dental Assistant's College of Saint John
Legal Receptionist Diploma -
Compu College School of Business
High School Diploma -
Saint John High School
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