Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sharon JOCSON Leona

Montreal

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Delivery Driver

MO Delivery
02.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.

Customer Service Representative

Teleperformance
11.2020 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Leasing Agent

Groupe Alfid
07.2012 - 11.2020
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Passenger Crew

Air canada
02.2017 - 08.2017
  • Drive and delivered food for airlines
  • preparing all giveaways for airlines like( toothpaste,blanket ,magazine etc.)
  • Kept plane area clean and sanitary.

Sales Representative

Laura secord
01.2005 - 03.2011
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Nurse Aide

Maimonides Geriatric Centre
02.2003 - 03.2004
  • Provided assistance in daily living activities by dressing, grooming.
  • Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.

Education

Bachelor of Science - Foreign Service

Lyceum of The Philippines
Philippines
1997

High School Diploma -

Tanza National Comprehensive High School
Philippines
1994

Skills

  • Attention to Detail
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies

Languages

English
Full Professional

Certification

First Aid Training - 2000-2001

-Philippine National red cross Cavitw city

CPR Training Certification- 2000-2001

-Philippine national red cross Cavite city

On the job Nurse Aid training -2000

-Philippine Tanza specialist medical center

Timeline

Medical Delivery Driver

MO Delivery
02.2022 - Current

Customer Service Representative

Teleperformance
11.2020 - 01.2022

Passenger Crew

Air canada
02.2017 - 08.2017

Leasing Agent

Groupe Alfid
07.2012 - 11.2020

Sales Representative

Laura secord
01.2005 - 03.2011

Nurse Aide

Maimonides Geriatric Centre
02.2003 - 03.2004

Bachelor of Science - Foreign Service

Lyceum of The Philippines

High School Diploma -

Tanza National Comprehensive High School

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Sharon JOCSON Leona