Sharon Huang

• Ask probing questions to determine customer needs and expectations and recommend specific products and solutions.
• Help large volume of customers every day with positive attitude, focus on customer satisfaction, and meet metrics. Aim for proactive one-call resolutions.
• Provided basic troubleshooting assistance.
• Used ticketing systems to report issues or to request for assistance from varies backend teams to help with identifying root causes and implementing effective fixes to prevent the same issues from reoccurring.

• Maintains the security of the table and its float
• Showed integrity in decision making based on fairness while following standard operating procedures
• Oversaw area games to maintain security and compliance.
• Built customer relations
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Dealing all table games.

• Performed cash handling duties, jackpot payouts, and balanced money at end of shift.
• Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
• Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to a fun gaming experience.

Same duties as current position at the Elements Casino Chilliwack as a Table Game Supervisor

Table games trainer

• Trained employees in procedures for different games, compliance standards and strategies for accomplishing objectives.
• Evaluated and reported trainees' progresses
• Developed team communications and information for training related issues with management department.