Malika Malika
Calgary,AB
Summary
Engaging and skilled customer service professional with 4+ years of experience in responding all types of customer inquiries with the best possible solution. Resourceful Team Member with proven history of reliability and excellent work dedicated to quality assurance and maximizing daily progress. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Solutions Specialist
Rogers Communications
03.2023 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bank teller
Bank of Nova Scotia
05.2021 - 02.2023
- Process all client transactions, including withdrawals, deposits, transfers, and loan payments
- Respond to clients' questions and concerns related to their accounts and bank products
- Assist customers in opening and closing checking accounts, credit cards, and savings accounts
- Recommend credit and loan products such as personal loans and mortgages, when appropriate and setting up meetings with the experts
- Accurately record every transaction to ensure all documentation and paperwork is in compliance
- Managed client access safe deposit boxes, cash boxes, and bank vault
- Sold and issued traveler's checks, cashier's checks, money orders, as needed.
Store Supervisor
Children's Place
08.2019 - 05.2021
- Answered questions about store policies and concerns to support positive customer experiences
- Maintained customer satisfaction while handling the product returns quickly and professionally
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Arranged items in favorable positions and areas of store for optimal sales
- Collaborated with Store Manager to effectively cut down on defective items in storage and in shipments
- Blocked and faced products on displays and shelves in accordance with company policy
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Stocked merchandise at the end of every day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Education
Post Graduate Diploma - Business Management
Capilano University
Bachelor of Technology - Computer Information Systems
Rayat Bahra College
Hoshiarpur, PunjabSkills
- Strong communication & interpersonal skills
- Attention to detail
- Strong analytical & problem-solving skills
- Time management
- Leadership & Team-working skills
- Multitasking ability
- Banking laws and regulations
- Loans
- Transaction processing
- Proficiency in MS Excel & Word
- Strong organizational skills
- Customer relationship management
- Customer Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Solutions Specialist
Rogers Communications
03.2023 - Current
Bank teller
Bank of Nova Scotia
05.2021 - 02.2023
Store Supervisor
Children's Place
08.2019 - 05.2021
Post Graduate Diploma - Business Management
Capilano University
Bachelor of Technology - Computer Information Systems
Rayat Bahra College
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