Sharon Gurung
Campbell River,BC
Summary
Project Leader, Final Group Project
North Island College – Campbell River, BC
January 2023 – Present
- Led a team of students in completing a comprehensive group project as part of the Global Business Management program, ensuring project milestones were met on time and within scope.
- Coordinated research, task delegation, and presentation materials for final submission, maintaining clear communication and collaboration among team members.
- Prepared and edited final project reports, ensuring accuracy and alignment with course objectives.
- Developed leadership, teamwork, and project management skills while adapting to dynamic and deadline-driven environments.
Team Lead, Student Volunteer Committee
Sikkim Manipal Institute of Technology – Sikkim, India
June 2020 – June 2021
- Organized and led student volunteer initiatives, coordinating efforts between students and local organizations to enhance community engagement.
- Assisted in preparing and managing event materials, reports, and correspondence to ensure smooth project execution.
- Developed leadership and teamwork skills while adapting to dynamic and fast-paced environments.
- Supported local campaigns by volunteering to enhance public awareness and assist in community-building events.
Student Representative, Information Technology
Srm University- Sikkim, India
June 2017 – June 2020
- Acted as a liaison between students and faculty, addressing concerns and facilitating communication.
- Led discussions on academic and career-related topics, presenting information to peers and faculty during university events.
- Represented the student body at industry events and workshops, ensuring student engagement in global business issues.
Overview
3
3
years of professional experience
Work History
Client Service Representative-Auto Associate
HUB International Insurance Services
07.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborate with clients, colleagues, and dealership representatives to provide solutions and drive business growth, demonstrating excellent communication and organizational skills.
- Reconcile financial transactions, ensuring accuracy and timely reporting.
Customer Service Supervisor
Mid Island Co-op
04.2023 - 07.2024
- Supervised a team to meet personal and company goals, ensuring efficient handling of transactions and payments.
- Reconciled financial data and maintained accurate records to support department operations.
- Enhanced team productivity by organizing tasks, ensuring adaptability to evolving business needs.
- Assisted in managing customer communications through various platforms, including phone and email.
Project Manager, Client Services
Urban Ventures
07.2021 - 08.2022
- Managed client expectation with professional considered approach to projects.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Led and motivated project team to meet and exceed project KPI's.
- Conducted project handover to guarantee snag-free completion.
- Wrote strategic communication plans based on SOW for complete project compliance.
Education
Post Graduate Diploma in Business Administration - Global Business Management
North Island College
Campbell River, BC01.2025
Masters in Computer Application - Information Technology
Sikkim Manipal Institute of Technology
SIKKIM06.2021
Bachelor in Computer Application - Information Technology
SRM University
SIKKIM06.2020
SKILLS & INTEREST
Skills: MS Office Suite (Word, Excel, Outlook, PowerPoint) / Excellent Communication & Organizational skills / Document preparation and formatting / Resilience / Technologically adaptable / Record maintenance and filing / Expert in Social media management (Facebook, Instagram) / Email and phone correspondence
Interest: Meditation / Fitness / Speaking at universities on global business and leadership topics/ strategy & operations / Business Consultation
Timeline
Client Service Representative-Auto Associate
HUB International Insurance Services
07.2024 - Current
Customer Service Supervisor
Mid Island Co-op
04.2023 - 07.2024
Project Manager, Client Services
Urban Ventures
07.2021 - 08.2022
Post Graduate Diploma in Business Administration - Global Business Management
North Island College
Masters in Computer Application - Information Technology
Sikkim Manipal Institute of Technology
Bachelor in Computer Application - Information Technology
SRM University
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