Mahima Patel

• Managed front desk operations, including client check-ins/check-outs and daily financial reconciliations, ensuring strict adherence to company policies.

• Represented the brand, educating clients on products, memberships, and referral programs.

• Collaborated with the center team to enhance client retention, ensured accurate scheduling with stylists, and supported inventory management for retail and service supplies.

• Efficiently managed accounts receivable, renewed memberships, and promoted retail sales, resulting in a 20% monthly increase in revenue.

• Executed bi-monthly financial tasks such as fee runs to support smooth center operations.

• Followed up with clients to ensure they remained engaged with their memberships and services.

• Managed stylist schedules to optimize time efficiency and ensure high customer satisfaction.

• Fostered trust and built rapport with clients, resulting in a 30% increase in client satisfaction and a 15% reduction in complaints.

• Greeted and welcomed customers with a friendly demeanor, ensuring a positive experience
• Efficiently took orders, prepared food, and served beverages while maintaining high-quality standards
• Processed cash transactions and ensured proper food packaging for delivery and take-out orders
• Supported curbside services and maintained a clean, organized work area to meet food safety standards

• Utilized professional phone etiquette, providing exceptional service while resolving inquiries and issues.

• Collaborated effectively with colleagues, supervisors, and cross-functional teams to meet targets and achieve common goals.

• Administered multiple tasks, including navigating systems and talking with clients, ensuring high-quality service under pressure.

• Adapted quickly to new procedures, product updates, and customer needs, ensuring smooth operations.

• Demonstrated a commitment to customer satisfaction, effectively addressing issues with expertise and a personable approach, resulting in elevated customer satisfaction levels
• Promptly responded to customer complaints, employing appropriate measures to resolve issues and reinforce overall customer satisfaction
• Developed and implemented customer retention strategies, resulting in a 25% increase in repeat business and referrals
• Fostered a vibrant event culture that consistently attracted diverse audiences, keeping customers eagerly looking forward to attending our upcoming occasions
• Assumed a leadership role in the collection of maintenance fees from commercial and residential properties, implementing an effective tele-calling and complaint resolution system
• Led maintenance fee collection for commercial and residential properties, improving payment compliance by 10%
• Offered valuable feedback to supervisors concerning employee performance, contributing to their professional development, and enhancing work quality

• Stayed updated on industry trends, integrating best practices into daily customer interactions, improving service quality by 18%
• Analyzed content data for a major online news portal, ensuring daily records and meeting content targets consistently
• Kept current with industry trends, improving content quality and user engagement by 18%
• Assisted entrepreneurs with cost-effective promotional strategies, increasing their outreach by 20%
• Conducted in-depth research on industry trends and market conditions, producing actionable reports that informed decision-making
• Monitored media platform and website metrics, enhancing content performance by 15%
• Proposed innovative ideas to promote company offerings, increasing audience engagement by 25%