Sharon Davidson
Midland,ON
Summary
Experienced Transit Operator offering exceptional skills in route planning gained during 17 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
37
37
years of professional experience
Work History
Transit Operator
Toronto Transit Commission
11.2006 - 09.2023
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about routes, destinations and timelines to inform passengers.
- Accepted and processed fares.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Transported customers to and from [Location].
- Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
- Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
- Operated controls to open and close transit vehicle doors.
- Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
Manager
MANPOWER SERVICES
06.1986 - 11.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Arts - Environmental Design
Ontario College of Art And Design
Toronto, ON06.2003
Associate of Science - Registered Nursing
George Brown College
Toronto, ON06.1979
Skills
- Emergency Evacuation
- Basic Repair Procedures
- Equipment Inspection
- Maintaining Safety Rules
- Operational Procedures
- Operational Safety
- Client Support
- Arrival and Departure Duties
- Passenger Interaction
- Securing Wheelchairs
- Passenger Assistance
- Vehicle Maintenance and Repair
Timeline
Transit Operator
Toronto Transit Commission
11.2006 - 09.2023
Manager
MANPOWER SERVICES
06.1986 - 11.2006
Associate of Arts - Environmental Design
Ontario College of Art And Design
Associate of Science - Registered Nursing
George Brown College
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